Biotech Scientific Data Specialist: Excel & Tech Support

Abbexa Ltd; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Living Wage Employer

Healthcare benefits

Pension scheme

21 days holiday plus BH

Birthday day off

Job summary

Abbexa Ltd. is seeking a tenacious, organized Technical Support professional to join our Bar Hill team, providing customer support and ensuring accurate product data. You will liaise with partners, manage documentation, and support pre-sales inquiries.

The role is 100% office-based, Monday to Friday, 8am–5pm. Knowledge of lab techniques, Excel, and English fluency are essential; Python and ecommerce experience are advantageous.

Qualifications

• Knowledge of laboratory techniques (WB, IHC, ELISA etc.).
• Capable of methodical problem solving and identifying patterns.
• Fluent in English both written and spoken.

Responsibilities

• Liaising with channel partners and colleagues to obtain latest product information.
• Manipulating large Excel sheets using formulas and macros.
• Ensuring product data on our website is up to date, accurate and complete.
• Creating product lists for marketing and distributors as required.
• Supporting staff with product documentation including datasheets and manuals.
• Reviewing customer feedback and suggesting relevant improvements.
• Providing scientific technical support and assisting customers via email and phone.
• Provide pre-sales customer support to a wide range of clients and customers.
• Liaising promptly with multiple departments to ensure smooth service.
• Suggesting automation and/or improvements for front and back end processes and functionality.

Skills

Lab techniques

Problem solving

English fluency

Excel proficiency

Python

Tools

Excel

Python

Ecommerce platforms

Job description

Abbexa Ltd. is seeking a tenacious, organized Technical Support professional to join our Bar Hill team, providing customer support and ensuring accurate product data. You will liaise with partners, manage documentation, and support pre-sales inquiries.

The role is 100% office-based, Monday to Friday, 8am–5pm. Knowledge of lab techniques, Excel, and English fluency are essential; Python and ecommerce experience are advantageous.