Technical Support Scientist

Abbexa Ltd; Cambourne; On-site; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Living Wage Employer

Healthcare benefits

Pension scheme

Birthday day off

28 days holiday incl. BH

Job summary

Abbexa Ltd in Bar Hill (Cambridge area) is seeking a Technical Support Scientist to join our high-paced team. You will provide scientific support to customers by email and phone, and assist with order fulfilment in a busy laboratory environment.

You will troubleshoot applications (such as WB, IHC and ELISA) and coordinate with colleagues worldwide to ensure smooth service. Training is provided, and you will be organized and proactive in improving quality processes.

Qualifications

• 2-5 years laboratory experience (ELISA, WB, IHC or similar).
• Ability to troubleshoot customer applications and communicate clearly.

Responsibilities

• Provide scientific technical support to customers via email and phone.
• Assist with order fulfilment and documentation.
• Troubleshoot applications (WB, IHC, ELISA) and liaise with colleagues worldwide.
• Identify improvements to processes and support continuous quality control.

Skills

Lab techniques

Customer support

Job description

Location: 20 Cambridge Science Hub, Bar Hill, CB23 8SQ
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent, Monday – Friday, 8am – 5pm
Benefits: 21 days holiday + 8 bank holidays and an additional day off for your birthday, comprehensive pension scheme, and healthcare benefits!

?This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Zoetermeer (NL), providing products and services globally.

We are looking for a tenacious, competent and organized individual to join our high-paced, dynamic Technical Support team in Bar Hill.

You will be primarily responsible for providing support to customers as well as supporting order fulfilment.

This role is office based with some time spent in the dry laboratory. This will be a growing and evolving role with exciting prospects for the right candidate.

In addition to this, as our Technical Support Scientist you will be responsible for:

• Providing scientific technical support and supporting customers via email and phone with any queries
• Resolving complaints by proposing solutions which ensure customer’s satisfaction
• Troubleshooting customer applications (such as WB, IHC, ELISA, etc)
• Liaising promptly with colleagues worldwide to ensure smooth service
• Assisting with final product preparation and documentation
• Visual quality control of products and packaging
• Supporting the laboratory and technical support teams
• Reviewing customer feedback and suggesting relevant improvements
• Developing, implementing and reviewing current preparation and quality assurance processes and improving/optimising them where appropriate
• Identifying and suggesting automation and/or improvements for front and back end processes, workflow and functionality

In order to be successful in this role you must have:

• 2-5 years Laboratory experience (ELISA, WB, IHC, and/or other similar immunological techniques)

It would be great if you had:

• Ability to explain things logically and clearly
• Experience in development, manufacturing, quality control/assurance, customer support or troubleshooting
• Experience with working lab protocols such as lab book keeping and management

Training will be provided. You will be organized, decisive, efficient and practical. You will have an ability to manage multiple projects simultaneously, have common sense, good communication skills and a good memory.

You will be passionate about delivering an excellent customer experience. This role is 100% office based. The office is a large open-plan, newly refurbished modern space.

About Us

Abbexa believes in empowering individuals from an early stage. We seek to support you to draw your own personal career map in line with your ambitions and aspirations. Our informal and friendly culture is an ideal working environment to cultivate excellent professional development opportunities.

Abbexa is an equal opportunities employer. We are committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, respect and fairness and providing a positive environment for collaboration. We value diversity and are dedicated to treating all our colleagues and applicants fairly and with respect.

Abbexa has been accredited as a Living Wage Employer. The Living Wage commitment means everyone working at Abbexa will receive the Living Wage which is higher than the government minimum wage.

Bar Hill offers a park, Tesco, coffee shop, barbers, clothes store and gyms, all within walking distance of the office.

The package will include 21 days holiday (plus Bank Holidays) and the day off for your Birthday. It also includes access to a comprehensive pension scheme and healthcare benefits.

This is a full-time, permanent position. The hours are Monday - Friday, 8am - 5pm (one hour lunch).