Assistant Manager

Buzz Bingo; Basildon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Help@Hand wellbeing app

Thrive App for mental wellbeing

Buzz Brilliance Awards

50% off bingo tickets and food

5 weeks annual leave

Job summary

Buzz Bingo is seeking an Assistant Manager for our Basildon location. This full-time role involves overseeing customer service delivery and supporting team performance. Ideal candidates will have a background in leisure or hospitality management, emphasizing exceptional customer service and team leadership.

We offer an exciting work environment with many benefits, including a wellbeing app, employee recognition schemes, and generous annual leave. Join us to help create a welcoming Bingo experience!

Qualifications

• Previous experience managing a team in customer service.
• Strong focus on customer service standards.
• Ability to lead and coach team members.

Responsibilities

• Assist the General/Deputy Manager in customer experience.
• Oversee Club performance in the absence of management.
• Ensure compliance with operating manuals and standards.
• Deliver exceptional food and beverage service.
• Create a safer gambling environment for all.

Skills

Customer service standards

Team management experience

Commercial awareness

Attention to detail

Job description

Overview

We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Basildon. This role is working full time 40 hours per week and you must have the flexibility to work our full opening hours. We are particularly excited to receive applications from anyone with a Gambling, Leisure or Hospitality Management background.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.

Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brilliance Awards – Employee Recognition Scheme
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks

Your Responsibilities as Part of Our Team

• Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
• Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
• Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
• Seek opportunities to recognise and appreciate those that go the extra mile
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
• Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
• Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
• Deliver an exceptional food and beverage offering, where the quality and service is outstanding
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
• Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction 'on the floor'
• A relentless focus upon customer service standards with strong attention to detail
• Self-aware and welcomes constructive feedback
• Committed to your own and other\'s development
• Evidence of leading, and coaching a team to deliver exceptional customer service