Billings & Collections Specialist

Cogency Global; Greater London; On-site; GBP 40,000 - 54,000; Full time

Job summary

Cogency Global is seeking a London-based Billings & Collections Specialist to own end-to-end AR processes, covering London, Hong Kong and Singapore. You will generate invoices, allocate payments, and handle collections in a centralized NetSuite-driven finance workflow.

The role emphasizes clear ownership between operations, order management and finance. You will maintain AR records and resolve payment queries across multiple jurisdictions, ensuring timely invoicing and payment collection.

Qualifications

• Experience in billing, accounts receivable, or collections in a multi-entity or shared services environment.
• ERP/accounting system experience; NetSuite strongly preferred.
• Attention to detail with invoicing, cash allocation, and collections across multiple entities and currencies.

Responsibilities

• Create sales invoices from orders and validate invoice quality.
• Allocate customer payments using NetSuite bank feeds.
• Perform collections per policy and resolve payment queries.
• Maintain AR records and collaborate with operations to resolve issues.

Skills

Billing

AR

Cash allocation

Collections

Multi-entity

Customer service

Cross-team collaboration

Tools

NetSuite

Job description

The Billings & Collections Specialist is a dedicated Accounts Receivable role, London based, covering London, Hong Kong and Singapore. The role establishes clear ownership and segregation between operations/order management and finance/accounts receivable, owning end-to-end sales invoicing, cash allocation, collections and payment query resolution within a centralized, NetSuite-enabled finance process.

Responsibilites

• Create sales invoices from sales orders and ensure invoice quality validation, emailing invoices to clients and uploading invoices to client portals when needed.
• Allocate customer payments using NetSuite bank feeds.
• Perform collections in line with the credit management & collections policy.
• Resolve customer billings and payment queries in collaboration with the operations team.
• Maintain accurate Accounts Receivable records.

Outcomes

• Clear ownership and segregation established between operations/order management and finance/accounts receivable across London, Hong Kong and Singapore.
• Reduced aged overdue balances and improved billing timeliness and quality through a standardized, centralized finance process supported by NetSuite automation.
• A validated, sustainable AR operating model, confirmed through a2-3-monthcapacity review that determines whether additional outsourced APAC support (Phase 2) is required.

KPIs

• Aged overdue balances across London, Hong Kong and Singapore.
• Billing timeliness and quality of invoice processing.
• Number and complexity of customer payment queries resolved.

Requirements

• Prior experience in billing, accounts receivable, or collections, ideally within a financeshared servicesor multi-entity environment.
• Hands-on experience with an ERP/accounting system; NetSuite experience strongly preferred.
• Strong attention to detail with the ability to manageinvoicing, cash allocation, and collections across multiple entities and currencies.

Preferred Qualifications

• Experience supporting billing/collections across multiple jurisdictions (e.g., UK, Hong Kong, Singapore).
• Familiarity with client billing portals and sales-order-driven billing processes.
• Exposure to credit management and collections policy design, including aging-based automated customer reminders.

Skills and Competencies

• Strong customer service and communication skills, with the ability to resolve billing and payment queries collaboratively across teams.
• Analytical and process-oriented mindset, comfortable using automation and bank feeds to drive efficiency.
• Ability to work independently while managing a broad, multi-region scope across London, Hong Kong and Singapore.