Billing Transformation Lead - Hybrid, £75-85k + Bonus

Serco; Hook; Hybrid; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Bonus on target 10%

Car Allowance - £4200

Private Medical Insurance

Pension 6%

Job summary

Serco is seeking an experienced Billing Manager to join our Global Financial Services team in Hook, Hampshire. You will lead the end-to-end billing operation, redesign processes, and drive automation to improve revenue capture and customer experience.

Reporting to the Head of Revenue, you will manage onshore accountants and coordinate with our BPO, balancing standardized controls with portfolio needs. This hybrid role offers three days in the Hook office and a competitive package.

Qualifications

• Experience managing billing operations or working within an Order to Cash environment.
• Experience leading process transformation, optimisation or system implementation.
• A strong understanding of different billing models, including recurring, usage-based and contract billing.
• Experience managing, developing and motivating teams within a high-volume operational environment.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• The ability to work effectively across Finance, Commercial and Technology functions.
• Excellent stakeholder management and communication skills, with confidence engaging with senior stakeholders.
• A strong understanding of financial controls and the importance of accurate revenue capture.
• Experience with SAP ERP or other billing systems would be advantageous, as would knowledge of revenue recognition principles, including IFRS 15.

Responsibilities

• Lead review and redesign of billing processes, systems and controls to create a scalable future-state operating model.
• Identify inefficiencies, risks and opportunities, implementing solutions that improve accuracy, efficiency and customer experience.
• Developing and embedding best-practice billing frameworks, policies and documented ways of working.
• Ensuring billing activity complies with contractual terms, pricing structures, internal policies, audit requirements and relevant financial standards.
• Establishing robust controls to minimise revenue leakage and billing errors, while ensuring audit readiness.
• Building, leading and developing a high-performing billing team through effective coaching, training and performance management.
• Taking ownership of the day-to-day billing operation, including accurate and timely invoice generation and end-to-end billing cycles.
• Working alongside Order to Cash (OTC) teams to manage disputes and collections and support wider working capital objectives.
• Using data and trend analysis to identify risks and opportunities and drive further improvements.

Skills

Billing operations

Order to Cash

Process transformation

Team leadership

Data analysis

Stakeholder management

Financial controls

IFRS 15 knowledge

Tools

SAP ERP

Job description

Serco is seeking an experienced Billing Manager to join our Global Financial Services team in Hook, Hampshire. You will lead the end-to-end billing operation, redesign processes, and drive automation to improve revenue capture and customer experience.

Reporting to the Head of Revenue, you will manage onshore accountants and coordinate with our BPO, balancing standardized controls with portfolio needs. This hybrid role offers three days in the Hook office and a competitive package.