Billing Team Lead: Drive Accurate, Efficient Invoicing

Firmus Energy; Antrim; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working after training

Private Medical Cover

Enhanced pension plan

Life assurance

Group income protection

Enhanced maternity benefits

Enhanced sick pay

Recognition programs

Free on-site parking

Electric car charging points

New modern office space

High tech workstations

Job summary

firmus energy, Northern Ireland's leading natural gas provider, is seeking a Billing Team Lead based in Mallusk to lead and develop the Billing Team, ensuring accurate, timely customer billing and strong governance. You will coach staff, manage day-to-day operations, and collaborate across the business to drive improvement.

The role requires at least 2 years in a supervisory billing role, GCSEs including English and Maths, and strong Excel skills.

Qualifications

• Minimum of 5 GCSE passes at Grade C or above (or equivalent) to include English & Maths
• Minimum of 2 years’ experience in a supervisory or management role within a Customer Billing environment, with a strong understanding of billing systems and processes
• Successful track record of driving improvement initiatives and implementing solutions
• Strong written and verbal communication skills
• Proficient in the use of Microsoft Office applications, particularly Excel and Word.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Ability to make informed decisions and provide leadership in a fast-paced operational environment.

Responsibilities

• Own billing processes and performance, maintaining effective controls, KPIs, and governance to ensure timely and accurate billing.
• Manage end-to-end billing operations, ensuring customer accounts are billed correctly, and exceptions are investigated and resolved promptly.
• Oversee the implementation of tariff changes, price updates, and regulatory-driven changes, ensuring updates are accurately configured, tested, validated, and deployed within required timescales.
• Maintain up-to-date process documentation, procedures, and training materials to ensure consistent and controlled delivery of billing activities.
• Build strong relationships with internal stakeholders, third-party service providers, and industry participants to support the efficient operation of billing services.
• Oversee large commercial contract accounts to ensure all pricing, tariff, and contract changes are implemented accurately
• Drive a culture of continuous improvement by identifying opportunities to enhance billing accuracy, operational efficiency, customer experience, and process effectiveness.
• Act as a key contact for billing-related audits, regulatory reviews, and assurance activities.
• Ensure the Billing function operates in full compliance with all relevant Supply Licence obligations, Codes of Practice and internal governance standards
• Any other duties as directed by the Senior Billing Lead or Billing Manager

Skills

Billing supervision

Regulatory knowledge

Microsoft Excel

Communication skills

Decision making

Education

GCSEs including English & Math

Job description

firmus energy, Northern Ireland's leading natural gas provider, is seeking a Billing Team Lead based in Mallusk to lead and develop the Billing Team, ensuring accurate, timely customer billing and strong governance. You will coach staff, manage day-to-day operations, and collaborate across the business to drive improvement.

The role requires at least 2 years in a supervisory billing role, GCSEs including English and Maths, and strong Excel skills.