Billing & Supply Executive

SmartestEnergy Limited; Worthing; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible remote time (up to 30 days a/

Job summary

SmartestEnergy UK is seeking a motivated, detail-oriented individual to help ensure customers are billed accurately and on time. You will manage billing processes, maintain customer records, and work with internal teams to resolve issues in line with industry guidelines.

The role emphasizes strong problem-solving, proactive knowledge development in the UK energy sector, and collaboration with stakeholders. Hybrid working is available, with travel occasionally to other offices as needed.

Qualifications

• Basic computer literacy and familiarity with common office software.
• Ability to work within a team to meet targets and deliver high levels of customer service.
• Experience in a similar role with transferable skills.
• Excellent attention to detail and due diligence in all tasks.

Responsibilities

• Ensure billing accuracy and timely processing.
• Manage customer records and billing processes in line with guidelines.
• Investigate and resolve billing issues with internal teams and stakeholders.
• Identify trends and propose process improvements for efficient outcomes.

Skills

Computer literacy

Team collaboration

Customer service

Attention to detail

Job description

We are looking for a motivated and detail-oriented individual to join our team, playing a key role in ensuring our customers are billed accurately and on time, every time. Working as part of a close-knit team, you will manage industry processes and flows, maintain accurate customer and billing records, and ensure all activities are completed in line with industry guidelines and agreed performance targets.

This is a great opportunity for someone with strong problem-solving skills and a proactive approach to develop their knowledge and experience within the UK energy industry. You will work closely with internal teams and external stakeholders to investigate and resolve billing issues, identify trends and process improvements, and help deliver accurate, efficient and timely outcomes for our customers!

What skills/experience do I need to be successful?

• Worked with computers and can demonstrate a strong level of computer literacy;
• Working as part of a team to delivery against targets and deliver High Levels of Customer Service;
• Work experience in similar position previously with transferable skill;
• Acute eye for detail ensuring all work is performed with the highest levels of accuracy and all required forms of due diligence are upheld;

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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