Billing Supervisor

Clarksons Port Services; Ipswich; On-site; GBP 42,000 - 56,000; Full time

Job summary

Clarksons Port Services in Ipswich is seeking a Billing Team Lead to oversee accurate invoicing, month-end close and billing controls within a busy finance operation. You will coordinate daily billing activities, review documentation, resolve discrepancies and drive process improvements, while building strong relationships with brokers, operations and finance teams.

The role combines hands-on invoicing with leadership, ensuring compliance with internal controls and regulatory requirements, and

Qualifications

• Experience in Billing, Accounts Receivable, Finance Operations or similar finance function (min 3 years).
• Strong invoicing, reconciliations and multi-currency knowledge.
• Excellent organisational and stakeholder management skills.

Responsibilities

• Prepare, review and process customer invoices accurately and on time.
• Review documentation to ensure billing accuracy.
• Check fixture and contract data for invoicing in the system.
• Raise and amend invoices, credit notes and adjustments.
• Investigate billing discrepancies and queries.
• Support month-end billing activities and reporting.
• Coordinate daily billing tasks and team workloads.
• Provide cover for treasury/credit control as needed.

Skills

Drive

Relationship building

Collaboration

Resilience

Smart problem solving

Professional integrity

Tools

Excel

Workday

ERP/Finance systems

Job description

Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.

To understand more including day-to-day life at Clarksons, visit us at www.clarksons.com

Division Overview

Offering exceptional port agency and logistics services, we provide turnkey solutions for clients in the marine and energy sectors.

Established ships agents with a reputation for excellence, our specialist team provide round the clock vessel agency and services to the Offshore energy and dry bulk sectors.

Discover more at www.clarksons.com/port-services

Role Summary

As Billing Team Lead, you will be responsible for the accurate and timely delivery of billing activities across the business whilst supporting the day-to-day coordination of billing operations. This is a hands‑on role, combining transactional billing responsibilities with oversight of billing processes, stakeholder management and continuous improvement initiatives.

What you’ll be doing

• Prepare, review and process customer invoices accurately and within agreed deadlines.
• Review supporting documentation and contractual information to ensure billing accuracy.
• Check Shipbroker recaps (contracts) to ensure accurate fixture creation in GAIN.
• Check owners' and charterers' invoices for accuracy prior to creating invoices in GAIN.
• Review freight payments and associated paperwork.
• Prepare and raise invoices in GAIN in accordance with contractual and operational requirements.
• Process invoice amendments, adjustments and credit notes where required.
• Investigate and resolve billing discrepancies and queries.
• Support month‑end billing activities and reporting requirements.
• Reconcile billing information and maintain accurate financial records.
• Coordinate daily billing activities and assist with the prioritisation of team workloads.
• Act as a point of contact for billing-related queries and provide support to colleagues.
• Build relationships with brokers, operations teams and finance stakeholders to resolve issues efficiently.
• Ensure compliance with internal controls, company policies and regulatory requirements.
• Assist with audit requests and provide supporting documentation as required.
• Identify opportunities to improve billing processes, controls and efficiencies.
• Produce billing reports and management information as required.
• Provide cover for treasury and credit control functions
• Additional / ad hoc duties as required to meet the needs of the business.

What we’re looking for

We invite applications from candidates who can demonstrate:

• Drive and self‑motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
• Relationship building, with excellent interpersonal skills and the ability to quickly build rapport;
• Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
• Resilience with the ability to persist and adapt;
• Smart problem‑solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
• Professional integrity and a respect for company values.

Other requirements

• Minimum 3 years' experience in Billing, Accounts Receivable, Finance Operations or a similar finance function.
• Strong understanding of invoicing, reconciliations, billing controls and multi‑currency transactions, with experience using ERP/finance systems and Excel.
• Excellent organisational, communication and stakeholder management skills, with the ability to work accurately under pressure and meet deadlines.
• Understanding of KYC requirements and experience working within a controlled and regulated business environment.
• Previous experience in a Team Lead, Senior Billing or Supervisory role.
• Experience using Workday or similar finance systems.