Billing Operations Specialist

Jobtailor; Ringwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jobtailor is hiring a Billing Operations specialist to oversee the full invoicing cycle, ensuring accuracy and timeliness of all client invoices. You will review and approve invoices, resolve discrepancies, and collaborate with Sales, Operations and Customer Success to support reliable revenue recognition.

You will use Xero and Autotask, create Excel-based reports and dashboards, and drive process improvements to reduce errors and processing time.

Qualifications

• Proven experience in a billing, finance, or accounts receivable role.
• Proficiency in Xero or equivalent cloud-based accounting platform.
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP).

Responsibilities

• Oversee end-to-end billing cycle with accuracy and timeliness.
• Review and approve invoices before issuance per contracts.
• Resolve billing discrepancies and client queries promptly.
• Align billing processes with policies and regulatory requirements.
• Support daily finance tasks and month-end close.
• Maintain billing records and reconcile accounts regularly.
• Assist in month-end close activities including revenue recognition and accruals.
• Produce billing reports and dashboards for senior management.
• Monitor receivables and coordinate with collections to reduce aged debt.
• Support external audits with accurate billing data.

Skills

Billing & invoicing

Accounts receivable

Financial software

Tools

Xero

Autotask

Microsoft Excel

Job description

• **Billing Operations & Supervision **
• Oversee the end-to-end billing cycle, ensuring accuracy and timeliness of all invoices raised
• Review and approve invoices before issuance, ensuring compliance with contractual terms
• Resolve billing discrepancies and complex client queries in a professional and timely manner
• Ensure all billing processes align with company policies and regulatory requirements
• **Financial Accounting & Reporting **
• Assist the Finance Manager with daily duties and month-end close activities
• Maintain accurate billing records and reconcile accounts on a regular basis
• Assist in month-end close activities including revenue recognition and accruals
• Produce billing reports, KPIs, and dashboards for senior management
• Monitor outstanding receivables and coordinate with the collections team to reduce aged debt
• Support external audits by providing accurate billing data and documentation
• **Systems & Technology **
• Utilise Xero (or similar cloud accounting software) for financial transactions, reconciliations, and reporting
• Leverage Autotask (or similar PSA/CRM platform) to manage service delivery billing and time tracking — experience desirable but full training available for the right candidate
• Champion the adoption of technology to automate manual billing processes and improve efficiency
• Maintain and optimise billing system configurations, templates, and integrations
• Produce and manage data using Microsoft Excel, including pivot tables and lookups for billing analysis
• **Stakeholder & Client Engagement **
• Act as the primary point of contact for internal teams and clients regarding billing matters
• Collaborate with Sales, Operations, and Customer Success teams to ensure billing accuracy
• Communicate proactively with clients to resolve invoice disputes and ensure satisfaction
• Support commercial negotiations by providing billing data and trend analysis
• **Process Improvement**
• Identify and implement improvements to billing workflows, reducing errors and processing time
• Develop and maintain billing policies, procedures, and standard operating guides
• Lead or contribute to finance system implementation and upgrade projects as required

Requirements

• **Essential Requirements**
• - Proven experience in a billing, finance, or accounts receivable role
• - Strong IT skills with confidence using financial and business management software
• - Proficiency in Xero or equivalent cloud-based accounting platform
• - Good Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, data manipulation)
• - Excellent attention to detail with a methodical and structured approach to work
• - Strong communication skills, both written and verbal, with the ability to liaise at all levels
• - Ability to manage competing priorities and meet deadlines in a fast-paced environment
• - High degree of integrity and discretion when handling sensitive financial data
• **Desirable Requirements**
• - Experience using Autotask PSA or a similar professional services automation / CRM tool
• - Experience working in an IT services, managed services, or professional services environment
• - Familiarity with revenue recognition principles and subscription/contract billing
• - Experience leading system implementations or process improvement projects

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• Billing Cycle Management
• Financial Reporting
• Revenue Recognition
• Accounts Reconciliation
• Data Analysis

Soft Skills

• Attention to Detail
• Strong Communication
• Time Management
• Problem Solving
• Integrity