Billing Customer Advisor – Hybrid Role with Training & Growth

Northumbrian Water; Lowestoft; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid work

Paid training

Job summary

Northumbrian Water is seeking a Customer Advisor - Billing in Lowestoft. You will answer inbound calls, handle customer queries, take payments over the phone, and provide guidance and support. Training is fully paid, and a hybrid work arrangement may be available after successful probation.

Experience in a similar role is beneficial but not essential, with focus on resilience, excellent communication, and a proactive, team-oriented approach to delivering great customer service.

Qualifications

• Resilience in challenging situations and positive attitude.
• Strong verbal and interpersonal communication skills.
• Ability to stay goal-oriented and deliver positive outcomes.
• Customer-focused, solution-driven approach.
• Collaborative team player
• Proactive in workload management and learning new tools.

Responsibilities

• Answer inbound calls from customers and handle queries.
• Take payments over the phone and provide guidance as needed.
• Support customers with billing questions and offer appropriate solutions.

Skills

Resilient

Excellent communicators

Goal-oriented

Solution focused

Team players

Proactive

Comfortable with IT systems

Job description

Northumbrian Water is seeking a Customer Advisor - Billing in Lowestoft. You will answer inbound calls, handle customer queries, take payments over the phone, and provide guidance and support. Training is fully paid, and a hybrid work arrangement may be available after successful probation.

Experience in a similar role is beneficial but not essential, with focus on resilience, excellent communication, and a proactive, team-oriented approach to delivering great customer service.