Billing and Collections Manager

Sewell Wallis; Sheffield; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

33 days holiday (incl. bank holidays)

Enhanced pension

Healthcare scheme

Staff Discounts

Complimentary breakfasts

Job summary

Sewell Wallis Limited in Sheffield is recruiting a Billing and Collections Manager on an initial 15-month fixed-term contract. You will lead a small team, own the end-to-end billing and collections process and drive process improvements across the business.

You will manage high-volume B2C transactions, ensure accurate reconciliations, and collaborate with Finance, Operations and CRM teams to optimise cash flow and customer experience.

Qualifications

• Minimum of 3 years’ experience in a similar role.
• Strong understanding of billing and collections processes, ideally in a B2C environment.
• Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
• Advanced Microsoft Excel skills (XLOOKUPs, pivot tables) and proficiency in Outlook.
• Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
• Ability to work in a fast-paced, dynamic environment and manage competing priorities.

Responsibilities

• Take ownership of the billing and collections process, ensuring accurate billing, timely collections and efficient resolution of billing, pricing and payment queries.
• Lead and develop a team of two Billing & Collections Assistants, providing day-to-day support, coaching and performance management.
• Monitor debt collection performance, reduce aged debt and oversee day-to-day credit control activity to support healthy cash flow and minimise bad debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and timely resolution of failed payments.
• Maintain accurate customer and property records within Sage Intacct and ensure sales transactions and cash receipts are processed correctly.
• Validate client commission calculations, investigate discrepancies, approve commission invoices and respond to related queries.
• Produce accurate and timely revenue, cost centre, dashboard and Salesforce reporting to support decision-making across the business.
• Support the development of revenue recognition processes and maintain compliance with relevant accounting standards.
• Collaborate with Finance, Operations, Customer Service, Marketing and CRM teams to resolve complex issues, improve customer communications and enhance operational efficiency.
• Drive billing automation, process standardisation and continuous improvement initiatives to improve scalability, accuracy and customer experience.
• Lead process improvement projects and support the implementation of new systems and technologies.
• Manage relationships with third-party debt collection partners and oversee associated approvals and administration.
• Review customer goodwill payments and ensure they are processed appropriately and in line with internal controls.
• Take ownership of month-end billing and collections activities, including reconciliations, outstanding balance reviews and revenue reporting support.

Skills

Team leadership

Analytical thinking

Advanced Excel

Outlook proficiency

Priority management

Tools

Sage Intacct

Salesforce

GoCardless

Stripe

Job description

Sewell Wallis are working with a PE-backed business based in Sheffield who are looking to recruit a Billing and Collections Manager on an initial 15-month fixed-term contract.

This South Yorkshire-based role will involve leading and developing a team of two Billing & Collections Assistants while taking ownership of billing, collections, customer account management and process improvement activities across the business.

You’ll manage complex B2C billing, lead process improvements, and make a real impact in a fast-growing business. This role involves managing high-volume B2C transactions, often across shared responsibility accounts. You’ll need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience.

What will you be doing?

• Take ownership of the billing and collections process, ensuring accurate billing, timely collections and efficient resolution of billing, pricing and payment queries.
• Lead and develop a team of two Billing & Collections Assistants, providing day-to-day support, coaching and performance management.
• Monitor debt collection performance, reduce aged debt and oversee day-to-day credit control activity to support healthy cash flow and minimise bad debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and timely resolution of failed payments.
• Maintain accurate customer and property records within Sage Intacct and ensure sales transactions and cash receipts are processed correctly.
• Validate client commission calculations, investigate discrepancies, approve commission invoices and respond to related queries.
• Produce accurate and timely revenue, cost centre, dashboard and Salesforce reporting to support decision-making across the business.
• Support the development of revenue recognition processes and maintain compliance with relevant accounting standards.
• Collaborate with Finance, Operations, Customer Service, Marketing and CRM teams to resolve complex issues, improve customer communications and enhance operational efficiency. Respond to customer queries professionally and ensure issues are followed through to resolution.
• Drive billing automation, process standardisation and continuous improvement initiatives to improve scalability, accuracy and customer experience.
• Lead process improvement projects and support the implementation of new systems and technologies.
• Manage relationships with third-party debt collection partners and oversee associated approvals and administration.
• Review customer goodwill payments and ensure they are processed appropriately and in line with internal controls.
• Take ownership of month-end billing and collections activities, including reconciliations, outstanding balance reviews and revenue reporting support.

What skills are we looking for?

• Minimum of 3 years’ experience in a similar role
• Strong understanding of billing and collections processes, ideally in a B2C environment.
• Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
• Advanced Microsoft Excel skills (XLOOKUPs, pivot tables) and proficiency in Outlook.
• Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
• Ability to work in a fast-paced, dynamic environment and manage competing priorities

What’s on offer?

• Hybrid working
• Flexible working hours
• 33 days holiday (inclusive of bank holidays)
• Enhanced pension
• Healthcare scheme
• Staff Discounts
• Complimentary breakfasts