Billing and Collections Advisor

Kids Planet Day Nurseries Ltd.; Lymm; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Life Insurance

Health plan

KP Academy training

Enhanced leave

Wellbeing rewards

Long service awards

Birthday day off

Competitive salary with pension

Job summary

Kids Planet Day Nurseries Ltd. is seeking a Billing & Collections Advisor to manage the group's nursery debt and sales ledger from head office. You will handle inquiries, chase past‑due invoices, and support month‑end processes.

The role requires 3+ years in billing/collections, strong Excel/Outlook skills, and the ability to negotiate resolutions with calm professionalism. You will contribute to accurate reconciliations and build productive relationships across the network.

Qualifications

• At least 3 years of dedicated Billing or Collections experience or transferable experience from a different field.
• Good level of competence in Excel, Word, and Outlook.
• The ability to listen to customers and negotiate successful resolutions.
• Self-motivated, calm and professional, and able to work efficiently in a busy office environment.
• Ability to reconcile complex accounts and have excellent attention to detail.
• Excellent numerical ability and problem-solving skills.

Responsibilities

• Make sure customers pay on schedule, and follow up via phone, email, or letter on any past‑due bills.
• Follow the company’s debt policies and initiate legal procedures if necessary.
• Invoicing around 1000 - 1500 customers per month using nursery software.
• Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
• Reconciliation of outside agency payments.
• Maintaining open lines of contact with nurseries to guarantee productive relationships.
• Month‑end duties.
• Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required.

Skills

Billing & Collections

Negotiation

Attention to detail

Numerical ability

Tools

Excel

Word

Outlook

Job description

Kids Planet is a proud family‑run business, we do things with heart and we’re passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years.

As a quickly developing nursery company, Kids Planet Day Nurseries has grown to over 300 nurseries. As a result, we are always adding members to our finance team, and we are presently seeking a Billing & Collections Advisor to join our team. The Billing & Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Billing & Collections Advisor will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities

• Make sure customers pay on schedule, and follow up via phone, email, or letter on any past‑due bills.
• Follow the company’s debt policies and initiate legal procedures if necessary
• Invoicing around 1000 - 1500 customers per month using nursery software
• Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
• Reconciliation of outside agency payments
• Maintaining open lines of contact with nurseries to guarantee productive relationships
• Month‑end duties
• Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required

The ideal applicant will possess:

• At least 3 years of dedicated Billing or Collections experience or transferable experience from a different field.
• Good level of competence in Excel, Word, and Outlook
• The ability to listen to customers and negotiate successful resolutions
• Self‑motivated, calm and professional, and able to work efficiently in a busy office environment
• Ability to reconcile complex accounts and have excellent attention to detail
• Excellent Numerical ability and problem‑solving skills

Why Kids Planet?

• Great Place to Work Certified 2025/26
• Ranked #1 UK Best Workplaces for Women 2025
• Crowned NMT’s Large Nursery Group of the Year, for the second year running
• 80% Childcare Discount – T&Cs apply

What’s in it for you?

• Life Insurance cover and access to a health plan.
• Free breakfast, lunch, and healthy snacks to fuel your day!
• Accredited training through our awesome KP Academy and bespoke training platform.
• Enhanced leave for maternity, paternity, fertility, and adoption because family matters.
• Wellbeing goodies, staff rewards, and fun events all year round.
• Long service awards to celebrate your commitment.
• Take the day off on your birthday, it’s all about you!
• Competitive salary, pension plan and enhanced holiday allowance.

We are unable to offer any kind of visa sponsorship for this role.

Kids Planet is dedicated to safeguarding and promoting the well‑being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.