Billings & Collections Team Leader

Kids Planet Day Nurseries Ltd.; Lymm; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Health plan

Free meals and snacks

KP Academy training

Enhanced leave for family

Wellbeing programmes

Long service awards

Birthday day off

Pension

Enhanced holiday

Job summary

Kids Planet Day Nurseries Ltd. is seeking a Team Leader to join the Integrations Team on a fixed-term basis to cover maternity leave. Initially managing a team of 10, with potential growth, you will drive objectives, deadlines, hiring and training, and maintain performance communications with management.

You will oversee a broad remit including billing, reconciliations, and debt management across multiple nurseries, with a focus on quality and timely submissions.

Qualifications

• Experience in finance or billing/collections environment with deadline discipline.
• Proficiency in Excel, Word and Outlook.
• Strong numerical ability and problem-solving skills.
• Clear communication and decision-making capabilities.
• Ability to lead and develop a team in a changing environment.

Responsibilities

• Support Billing & Collections Manager and may cover management duties when absent.
• Answer team questions, resolve problems, monitor work for quality and guideline compliance.
• Provide quality customer service and handle enquiries and complaints.
• Assist with hiring processes and staff development.
• Oversee site funding reconciliations and ensure submission deadlines are met.
• Manage invoicing processes and deadlines for your team.
• Oversee holidays, appraisals, sickness, and one-to-one meetings for the team.

Skills

Excel

Word

Outlook

Communication

Numerical ability

Job description

About Kids Planet

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK.

Kids Planet Day Nurseries is dedicated to providing exceptional nursery care and education in a unique environment where children are encouraged to explore, learn, and socialize. With over 260 nurseries and growing, we are a rapidly expanding company committed to excellence in early childhood education.

Team Leader – Integrations Team

We are currently looking for a Team Leader to join our integrations team. The role is to initially manage and lead a team of 10 employees; however, as we are a growing nursery group, this may increase over time. As a Team Leader, you will communicate department objectives and deadlines to the team, motivate team members, and assess performance. You will assist management, including hiring and training, keep management updated on team performance, and communicate concerns and policies among management and team members.

This is a fixed term contract to cover maternity leave.

Responsibilities

• Support Billing & Collections Manager and may be asked to perform management duties when the manager is absent or out of office
• Answer team member questions, help with team member problems and oversee team member work for quality and guideline compliance.
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
• Assists management with hiring processes and assisting with training and development of new and existing team members
• Responsible for reconciliation of allocated site funding from LA and making sure all submission deadlines are accomplished.
• Responsible for completing and distributing invoices in line with completion deadlines.
• Responsible for the management of your team including holidays, appraisals, sickness and one-to-one and making sure that any concerns are raised with your line manager.
• Responsible for upkeep of famly to be up to date and not missing information.
• Oversee debt management for your allocated settings, ensuring timely follow-up on outstanding balances, supporting the team in recovery efforts, and escalating concerns where necessary.
• You and your team will be responsible for overseeing a minimum of 50 Nurseries which will grow in line with team expansion, you will need to oversee nurseries in the same light as Billing & Collections Advisors and distribute Nurseries accordingly within your team.
• Any other duties that may be deemed appropriate to this role.

Ideal Applicant

• A background of working within a finance department and meeting deadlines whilst maintaining attention to detail.
• Excellent level of competence in Excel, Word, and Outlook
• Confident communication and decision-making skills
• Excellent Numerical ability and problem-solving skills
• An agile thinker able to cover a multitude of tasks with a can-do and self-motivation attitude.
• A hands attitude and who can operate effectively under pressure.
• Excellent communication skills
• An interest in developing people in a challenging but empathetic manner.
• An enthusiasm for working as a team player in a changing environment.

Why Kids Planet

• Great Place to Work Certified 2025/26
• Ranked #1 UK Best Workplaces for Women, for the second year running
• Crowned NMT's Large Nursery Group of the Year, for the second year running
• Awarded one of the UK's Best Workplaces in Education & Training by Great Place to Work 2026
• 80% Childcare Discount - T&Cs apply

What's in it for you?

• Life Insurance cover and access to a health plan.
• Free breakfast, lunch, and healthy snacks to fuel your day!
• Accredited training through our awesome KP Academy and bespoke training platform.
• Enhanced leave for maternity, paternity, fertility, and adoption because family matters.
• Wellbeing goodies, staff rewards, and fun events all year round.
• Long service awards to celebrate your commitment.
• Take the day off on your birthday, it's all about you!
• Competitive salary, pension plan and enhanced holiday allowance.

Safeguarding

Kids Planet is dedicated to safeguarding and promoting the wellbeing of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.

Equal Opportunities

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Visa Sponsorship

We are unable to offer any kind of visa sponsorship for this role.