Billing Administrator - FTC

Giacom; Nelson; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Refreshments in offices

Job summary

Giacom is seeking a proactive Billing Administrator in Nelson to join the Revenue Assurance & Billing team. The fixed-term 12-month contract supports accurate, timely monthly billing for telecoms and IT services.

No prior billing experience is required; the role emphasizes attitude, attention to detail, and a willingness to learn, with Excel familiarity and problem-solving skills encouraged.

Qualifications

• Strong communication skills with the confidence to engage with stakeholders at all levels.
• Good numerical ability and attention to detail.
• Comfortable working with Excel and learning new systems.
• A proactive, can-do attitude with a willingness to learn.
• Ability to work independently and manage your time effectively.
• A problem-solving mindset and high level of accuracy.

Responsibilities

• Support the delivery of accurate and timely monthly billing.
• Work with data to check, validate, and resolve discrepancies.
• Investigate and respond to billing queries from partners.
• Build strong relationships with internal teams and partners.
• Produce reports and identify trends or improvements.
• Help improve processes and ways of working.

Skills

Communication

Numerical ability

Attention to detail

Independent worker

Tools

Excel

Job description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're looking for a proactive and analytical Billing Administrator to join our Revenue Assurance & Billing team. This role is at the heart of ensuring our partners receive accurate, timely billing for telecoms and IT services.

Please note, this is a fixed term contract role for a period of 12 months to cover maternity leave.

You don't need prior billing experience - we're much more interested in your attitude, attention to detail, and willingness to learn. If you're confident with numbers, comfortable using Excel, and enjoy solving problems, we'd love to hear from you.

What you'll be doing

• Supporting the delivery of accurate and timely monthly billing
• Working with data to check, validate, and resolve discrepancies
• Investigating and responding to billing queries
• Building strong relationships with internal teams and partners
• Producing reports and identifying trends or improvements
• Helping to improve processes and ways of working
• Taking ownership of tasks and managing your own workload effectively

Your Experience

• Strong communication skills with the confidence to engage with stakeholders at all levels
• Good numerical ability and attention to detail
• Comfortable working with Excel and learning new systems
• A proactive, can-do attitude with a willingness to learn
• Ability to work independently and manage your time effectively
• A problem-solving mindset and high level of accuracy

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Department Operations - Revenue Assurance & Billing Locations Nelson Yearly salary £27,500 Employment type Contract Role flexibility Office based Number of positions available 1