Billing & Administration Coordinator

MPLC; Eastbourne; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid or remote working

25 days’ holiday + bank holidays

Life insurance

Private health insurance (including???

Job summary

MPLC is seeking a detail-oriented Billing Specialist to own end-to-end invoicing, payments, and reconciliation across multiple business lines. The role sits at the heart of Finance, Customer Service, and Administration, ensuring renewals stay on track and data remains accurate.

You’ll handle high volumes of invoices and inbox management, work with billing platforms, CRM, and spreadsheets, and respond to queries with resilience and good judgment.

Qualifications

• Experience generating, reviewing, and issuing accurate customer invoices; processing payments and applying them to accounts.
• Ability to reconcile billing discrepancies, manage credit notes, refunds, and adjustments, and resolve customer inquiries.
• Proficiency with billing policies, compliance, and relevant financial regulations.

Responsibilities

• Handle high-volume invoicing and bulk billing tasks daily.
• Manage inboxes for credit control and customer inquiries in a timely manner.
• Lead data clean-up across CRM and billing systems to ensure accuracy.
• Support renewal reviews, pricing checks, and contract terms accuracy ahead of renewals.
• Maintain well-organised records and assist with documents, reports, and presentations.

Skills

Billing software experience

CRM familiarity

Multitasking

Tools

Billing platforms

CRM

Spreadsheets

Job description

MPLC is the legal way to show movies and TV in public or commercial spaces across the globe. For over 30 years, we’ve been the trusted partner to major Hollywood studios, independent producers, and the wider creative ecosystem, ensuring content creators are paid fairly and organisations respect copyright.

The Role in Two Bullet Points

• You’ll own billing operations end-to-end — generating invoices, processing payments, reconciling discrepancies, and keeping accounts accurate across multiple business lines.
• You’ll sit at the heart of Finance, Customer Service, and Administration — the go-to person who keeps renewals on track, inboxes under control, and data clean.

Responsibilities

This role requires a high volume of detail-oriented work — you’ll be handling bulk invoicing, inbox management, and data clean-up on a daily basis. You’ll need to be comfortable working across multiple systems (billing platforms, CRM, spreadsheets) and switching between tasks quickly. Some queries can be complex or time-sensitive, so resilience and good judgment are essential.

Requirements

Billing

• Generate, review, and issue accurate customer invoices; process incoming payments and apply them to the correct accounts.
• Reconcile billing discrepancies, manage credit notes, refunds, and adjustments, and resolve customer inquiries.
• Review and mail out bulk invoices daily; manually amend and correct PDF invoices as needed for accurate delivery.
• Ensure compliance with company billing policies and relevant financial regulations.

Account Renewals & Contract Review

• Review accounts prior to renewal to confirm pricing, fee structure, and accuracy — including research for location increases or decreases.
• Identify when proactive customer contact is required ahead of renewal and follow through accordingly.
• Review contracts to confirm agreed terms are being adhered to.

Inbox & Lead Management

• Manage all credit control inboxes, handling customer inquiries and account updates in a timely manner.
• Progress new sales leads from initial request through to account creation and invoice issuance; follow up on unfinished account imports requiring customer contact.
• Investigate lost contact records and carry out account clean-up across CRM and billing systems to ensure data accuracy.

Administration

• Maintain accurate and well-organised records, files, and databases; support data entry and ensure information is up to date.
• Handle all correspondence professionally and prepare documents, reports, and presentations as required.
• Liaise with internal teams, customers, and vendors to resolve queries and provide general support to management.

You’ll love this role if...

• You have a keen eye for detail — numbers, dates, and discrepancies never slip past you.
• You enjoy variety — juggling billing, customer communication, renewals, and admin without losing momentum.
• You’re proactive and self-directed — you spot issues early and follow through without being prompted.

Benefits

• £26,000 - £28,000
• Hybrid or remote working
• 25 days’ holiday + bank holidays
• Life insurance
• Private health insurance (including optical & dental)