Bilingual Travel Advisor (FR/EN) – Hybrid, Uncapped Commission

South West Recruitment Ltd; Greater London; Hybrid; GBP 14.000 - 20.000; Vollzeit

Benefits dieser Stelle

Uncapped commission

On-target earnings £5,000

Full training

20 days annual leave

Eye tests

Corporate discounts

Smart casual dress code

Career progression

Charity involvement

Staff room

NVQ/apprenticeships

Refer-a-friend scheme

Zusammenfassung

South West Recruitment Ltd seeks a dynamic Travel Agent fluent in French and English to provide exceptional customer service and drive sales for Pierre et Vacances. The role is hybrid, with three days per week at our Canary Wharf head office in London.

You will handle calls, manage bookings, upsell products, and support customers via live chat. Competitive hourly rate, training, generous leave, and progression opportunities are offered.

Qualifikationen

• Fluency in both French and English.
• Excellent interpersonal and communication skills.
• A natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A commitment to delivering exceptional customer experiences.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Aufgaben

• Handle incoming calls for sales and service inquiries.
• Manage service requests using the client's application system.
• Understand customer needs and create tailored holiday solutions to drive sales.
• Manage and modify existing bookings, including cancellations and confirmations.
• Provide outbound call support during holiday periods.
• Upsell additional products, services, and extended stays.
• Assist customers via live chat with product and booking inquiries.

Kenntnisse

Bilingual French/English

Sales-oriented

Customer service

Call centre experience

Attention to detail

Communication skills

Prior sales targets

Resilience

Jobbeschreibung

South West Recruitment Ltd seeks a dynamic Travel Agent fluent in French and English to provide exceptional customer service and drive sales for Pierre et Vacances. The role is hybrid, with three days per week at our Canary Wharf head office in London.

You will handle calls, manage bookings, upsell products, and support customers via live chat. Competitive hourly rate, training, generous leave, and progression opportunities are offered.