French-Speaking Operations & Client Relations Lead

Tour Partner Group; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Dynamic international team

Familiarisation trips

Holiday increase up to 25 days

Gym membership contribution

Birthday day off

Volunteering day

Annual social events

TPG Travel Club discounts

Value Champion programme

On-the-job training

Collaborative team culture

Career progression opportunities

Job summary

Tour Partner Group is seeking an Operations & Client Relations Executive with French to join our team in London or Palma. You will craft engaging itineraries, coordinate logistics, and ensure accurate invoicing while maintaining strong client relationships and supplier partnerships.

The role requires delivering bookings on time, managing day-to-day client updates, and contributing to a collaborative international team. Hybrid work in London is available; travel to destinations may be required.

Qualifications

• Fluency in French and English.
• Experience executing group tour bookings end-to-end within defined scope.
• Confident handling day-to-day client contact and operations queries.
• Experience requesting services and coordinating suppliers for tour delivery.
• Ability to issue vouchers and invoices and manage payments.
• Strong organizational skills and attention to detail.
• Good computer skills and fluency with Microsoft Office.
• Skilled negotiator with relationship-building abilities.
• Calm and assertive when handling incidents with clients/suppliers.
• Follow company procedures and work as part of a team.

Responsibilities

• Tour Delivery Execution: Execute bookings and confirm services independently.
• Client Communication: Manage day-to-day client contact and updates.
• Supplier Management: Request services and coordinate suppliers for delivery.
• Documentation & Financial Accuracy: Issue vouchers/invoices and ensure timely collections.
• Emergency Support & Rota Participation: Participate in rota and handle on-the-spot situations.
• Customer Feedback Handling: Log complaints and escalate as required.

Skills

French & English

End-to-end bookings

Client communication

Supplier coordination

Vouchers & invoicing

Organization

MS Office

Negotiation

Attention to detail

Calm under pressure

Procedures compliance

Team player

Tools

MS Office

Job description

Tour Partner Group is seeking an Operations & Client Relations Executive with French to join our team in London or Palma. You will craft engaging itineraries, coordinate logistics, and ensure accurate invoicing while maintaining strong client relationships and supplier partnerships.

The role requires delivering bookings on time, managing day-to-day client updates, and contributing to a collaborative international team. Hybrid work in London is available; travel to destinations may be required.