Bilingual Support - Japanese & Mandarin (Feb/Jul 2027)

Bloomberg; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Bloomberg is recruiting a Customer Support Representative in London to support a diverse global client base across Bloomberg products. You will troubleshoot issues, assist with onboarding and account access, and guide clients through workflows to build proficiency.

The role emphasizes strong communication, problem solving, and client-centric service, with an 8-week training program and global exposure across regions and languages.

Qualifications

• Strong communication and customer service skills with the ability to support clients through phone, email, and messaging channels.
• Fluency in Japanese or Mandarin (written and verbal) in addition to English.

Responsibilities

• Provide responsive support across Bloomberg products and services via phone, email and messaging.
• Troubleshoot software, hardware, connectivity, authentication, and application issues; assist with installations and onboarding.
• Educate clients on Bloomberg workflows and build long-term relationships through excellent service.

Skills

Customer service excellence

Multilingual communication

Technical troubleshooting

Education

Bachelor's degree or equivalent experience

Job description

Bloomberg is recruiting a Customer Support Representative in London to support a diverse global client base across Bloomberg products. You will troubleshoot issues, assist with onboarding and account access, and guide clients through workflows to build proficiency.

The role emphasizes strong communication, problem solving, and client-centric service, with an 8-week training program and global exposure across regions and languages.