Bloomberg Technical Support, User Support - Financial Support

Bloomberg; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Bloomberg is seeking a Technical Support Specialist in London to deliver platinum technical service to clients, resolving connectivity issues and coordinating with partners to ensure robust access to Bloomberg infrastructure.

You will handle multi-device environments, support both software and hardware offerings, and troubleshoot in virtualized settings while maintaining high-quality service for key accounts.

Qualifications

• Proven knowledge of router commands and network protocols (SFTP, TCP, UDP, BGP, RIP).
• Fluent in French, Spanish or Portuguese.
• Experience coordinating with internal/external partners to deliver service.
• Strong troubleshooting across multiple platforms and products.

Responsibilities

• Provide technical support to Bloomberg clients with emphasis on connectivity and infrastructure.
• Support Bloomberg software, network and hardware offerings while coordinating with clients and partners.
• Fix, supervise, and maintain Bloomberg’s private IP network including connectivity and infrastructure.
• Integrate Bloomberg products into client environments and troubleshoot application issues.
• Troubleshoot hardware on virtual environments (VMware, Citrix, etc.).
• Demonstrate stakeholder management with telco vendors to report service impacts.

Skills

Networking protocols

Router commands

Multitasking

Customer service

French fluency

Spanish fluency

Portuguese fluency

Tools

VMware

Citrix

Windows OS

Mac OS

Office Suite

Job description

Bloomberg Technical Support Specialist - French, Spanish or Portuguese Speaking

Location

London

Business Area

Sales and Client Service

Ref #

10052784

Description & Requirements

Bloomberg’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.

What's The Role?

As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs.

You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.

We'll Trust You To:

• Be a self-starter with a passion for technology and a desire to continue to learn
• Have proficiency at multitasking in a dynamic environment
• Be dedicated to providing exceptional customer service
• Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
• Fix, supervise, handle, and maintain of all Bloomberg’s private IP network including connectivity and infrastructure
• Integrate and support Bloomberg products and services into our clients’ environments including fixing and debugging application issues
• Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
• Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
• Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
• Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
  

You’ll Need To Have:

• Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
• Fluent in either French, Spanish or Portuguese
• Experience with communicating and coordinating with internal/external partners
• A real passion and proven experience of supporting technology across a multitude of platforms
• A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
• Superb interpersonal skills
• Demonstrate an ability to remain calm under pressure
• An aptitude for multitasking

We'd Love To See (Nice To Have):

• Knowledge of telecommunication lines, basic network design, and security
• CompTIA A+, CCNA or NET+ certification
• Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
• Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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