Multilingual Service & Validation Analyst

NQC; Manchester; Híbrido; GBP 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working 60% office-based

Salary sacrifice scheme

25 days holiday (bank holidays)

Learning and Development support

Health Cash Plan

24/7 Virtual GP access

Life Assurance (4 x Salary after 6 mo)

Regular company socials and events

YuLife: wellness benefits

Descripción de la vacante

NQC, a Manchester-based software company delivering supply chain risk management platforms, is seeking a Service Analyst on a permanent basis. The role focuses on supporting external users, ensuring quality service and timely responses while upholding SLAs, with a mix of customer support and compliance analysis.

Working hours are Monday to Friday 08:00–16:00 (37.5 hours). The position offers a hybrid working model and opportunities to develop multilingual support skills across global clients.

Formación

• Fluent in English and Italian in both verbal and written form.
• Beneficial: fluent in one of the additional languages (French, German, Spanish, Mandarin, Japanese, or Brazilian Portuguese).
• Experience in a support centre or customer contact centre.
• IT literacy and willingness to learn bespoke NQC systems.

Responsabilidades

• Provide professional support to NQC external users.
• Take ownership of designated targets set by the team leader.
• Partake in validations to ensure quality service and timely actions.
• Handle inbound inquiries via web chats and phone professionally and promptly.
• Collaborate with cross-functional teams to support clients and suppliers.

Conocimientos

English fluency

Italian fluency

Additional languages beneficial

Herramientas

MS Office

G Suite

Descripción del empleo

NQC, a Manchester-based software company delivering supply chain risk management platforms, is seeking a Service Analyst on a permanent basis. The role focuses on supporting external users, ensuring quality service and timely responses while upholding SLAs, with a mix of customer support and compliance analysis.

Working hours are Monday to Friday 08:00–16:00 (37.5 hours). The position offers a hybrid working model and opportunities to develop multilingual support skills across global clients.