Bike Workshop Lead: Mentor Mechanics & Quality Control

Brompton Bicycle Limited; Northolt; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

9 Day Fortnight

Annual Leave 25 days

Competitive Salary

Brompton Discount

Staff Loan Bike

Free Breakfast

Learning and Development

Flexible Working

Mental Health

Job summary

Brompton Bicycle Limited is seeking a Customer Service Workshop Lead to oversee daily workshop operations, coordinate workflows and maintain high technical standards. You will support mechanics, manage servicing and warranty activities, and act as a technical escalation point.

You will coach colleagues, drive quality, safety and continuous improvement while partnering with the Workshop Manager on planning and performance reviews.

Qualifications

• Strong bicycle workshop experience and technical knowledge.
• Experience supporting, leading or coordinating a workshop team.
• Confident problem-solving and practical decision-making skills.
• Strong communication skills with workshop colleagues, Customer Service and wider stakeholders.
• Organised approach to workload planning, reporting, stock control and workshop standards.
• Positive, proactive leadership style with a focus on quality, safety and continuous improvement.

Responsibilities

• Carry out bike servicing, inspection and repair work daily.
• Support mechanics through regular check-ins, clear direction and development conversations.
• Ensure servicing, inspection, repair, warranty and rework activity meets Brompton quality and safety standards.
• Act as an escalation point for technical questions, complex cases and operational issues.
• Monitor capacity, workload and priorities to support turnaround targets.
• Maintain clear repair records, inspection notes and warranty information.
• Support parts availability, stock control, workshop organisation and responsible use of materials.
• Maintain a clean, safe and organised workshop environment.
• Support Health & Safety standards, safe working practices and prompt reporting of concerns.
• Work closely with the Workshop Manager on planning, reporting, priorities and continuous improvement.

Skills

Bike workshop experience

Workshop leadership

Problem solving

Communication

Workload planning

Continuous improvement

Job description

Brompton Bicycle Limited is seeking a Customer Service Workshop Lead to oversee daily workshop operations, coordinate workflows and maintain high technical standards. You will support mechanics, manage servicing and warranty activities, and act as a technical escalation point.

You will coach colleagues, drive quality, safety and continuous improvement while partnering with the Workshop Manager on planning and performance reviews.