Bespoke Packing Order Coordinator — Training & Varied Days

Universal Packing Specialists Ltd; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Universal Packing Specialists in Hayes, West London is offering a permanent, full-time role as an Order Processing Coordinator. You will respond to customer enquiries by email and phone, prepare quotations, and process orders for our bespoke case making and packing services.

Full training will be provided, and you will learn the details of how our cases are made and packed. The role requires keen attention to details, the ability to manage changing priorities, and clear communication; salary is

Qualifications

• Experience in administration, customer service or order processing.
• Ability to translate detailed information into clear orders and quotations.
• Strong attention to detail and clear communication.
• Comfort with learning new procedures and working with teams.

Responsibilities

• Respond to customer enquiries by email and phone.
• Prepare quotations and process confirmed orders.
• Record dimensions, quantities, and timelines accurately.
• Check measurements and specifications for completeness.
• Ask questions when information is missing or unclear.
• Learn customer preferences and terminology from repeat clients.
• Collaborate with operations and escalate complex enquiries.
• Manage changing priorities and keep orders moving.

Skills

Order processing

Administrative support

Detail oriented

Customer service

Communication skills

Job description

Universal Packing Specialists in Hayes, West London is offering a permanent, full-time role as an Order Processing Coordinator. You will respond to customer enquiries by email and phone, prepare quotations, and process orders for our bespoke case making and packing services.

Full training will be provided, and you will learn the details of how our cases are made and packed. The role requires keen attention to details, the ability to manage changing priorities, and clear communication; salary is