Compassionate Bereavement Care Coordinator

University Hospital Southampton NHS Foundation Trust; Southampton; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Bereavement Care Coordinator on a fixed-term contract. The role is based at University Hospital Southampton in Southampton and supports the Bereavement and Family Support team in delivering time-critical information and compassionate care to end-of-life patients and their families.

The post reports to the Bereavement Lead and involves coordinating referrals, data management, and close collaboration with Trust teams and external

Responsibilities

• Co-ordinate an efficient, accurate, compassionate and timely response to patients at the end of life and families.
• Respond to referrals from UHS teams and wards within tight timescales.
• Answer telephone, face to face and email enquiries compassionately.
• Compile accurate data and notes using Trust systems and Excel for reporting.
• Collaborate with mortuary, Medical Examiners Service, PALS and Complaints to optimise care.
• Proactively liaise with external teams such as Coroners Service, Register Office, Bereavement Services and Police.
• Support volunteers in the service to feel valued.
• Ensure a safe, clean working office/family rooms and manage appointment booking and diary.
• Place timely orders to meet service needs (office supplies, IT maintenance).

Job description

University Hospital Southampton NHS Foundation Trust is seeking a Bereavement Care Coordinator on a fixed-term contract. The role is based at University Hospital Southampton in Southampton and supports the Bereavement and Family Support team in delivering time-critical information and compassionate care to end-of-life patients and their families.

The post reports to the Bereavement Lead and involves coordinating referrals, data management, and close collaboration with Trust teams and external