Bereavement Care Coordinator

University Hospital Southampton NHS Foundation Trust; Southampton; Hybrid; GBP 26.000 - 32.000; Vollzeit

Zusammenfassung

University Hospital Southampton NHS Foundation Trust is seeking a Bereavement Care Coordinator on a fixed-term contract. The role is based at University Hospital Southampton in Southampton and supports the Bereavement and Family Support team in delivering time-critical information and compassionate care to end-of-life patients and their families.

The post reports to the Bereavement Lead and involves coordinating referrals, data management, and close collaboration with Trust teams and external

Aufgaben

• Co-ordinate an efficient, accurate, compassionate and timely response to patients at the end of life and families.
• Respond to referrals from UHS teams and wards within tight timescales.
• Answer telephone, face to face and email enquiries compassionately.
• Compile accurate data and notes using Trust systems and Excel for reporting.
• Collaborate with mortuary, Medical Examiners Service, PALS and Complaints to optimise care.
• Proactively liaise with external teams such as Coroners Service, Register Office, Bereavement Services and Police.
• Support volunteers in the service to feel valued.
• Ensure a safe, clean working office/family rooms and manage appointment booking and diary.
• Place timely orders to meet service needs (office supplies, IT maintenance).

Jobbeschreibung

Hours: Full time, Part time - 37.5 hours per week

Job ref: 188-THQ041026

Site: University Hospital Southampton

Town: Southampton

Closing: Today at 23:59

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Bereavement Care Coordinator

Contract Type: Fixed Term

Fixed Term Contract End Date: December 2027

Purpose for Fixed Term: Maternity / Shared Parental / adoption Leave Backfill

This is an exciting opportunity to join our Bereavement and Family Support team as we continue to develop ways to meet the needs of our end of life patients and their families.

The role is pivotal to our service in capturing and sharing information sensitively and quickly to enable the deployment of time critical support in a busy and demanding department. Efficient and empathic coordination of our resources is key as we work together to meet demand, and no two days are ever the same.

The role reports to the Bereavement Lead and supports the Bereavement Specialists by sourcing, capturing and sharing key information to enable accurate and time critical decision making, along with administrative tasks.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

The successful candidate will be responsible for:

• Co-ordinating an efficient, accurate, compassionate and timely response to patients at the end of their lives as well as their families/friends experiencing anticipatory grief or those in the aftermath of a bereavement.
• Responding effectively to referrals into the service in varied forms from close working relationships with other UHS teams and wards, often within a tight timescale with emotive situations, ensuring all referrals are actioned.
• Answering telephone, face to face and email enquiries compassionately in a timely manner.
• Compile accurate and cleansed data as well as contemporaneous notes, using Trust systems and Excel spreadsheets to produce user friendly reporting to end users.
• Work closely and collaboratively with other teams across the Trust such as mortuary, Medical Examiners Service, PALS, Complaints etc to optimise excellent care.
• Liaise proactively and productively with external teams such as Coroners Service, Register Office, Council Bereavement Services and the Police.
• Support the volunteers working within the service to enable them to feel valued members of the team.
• Ensure a safe, clean working office/family rooms as well as accurate appointment booking, diary management and meeting bookings.
• Place timely orders to meet the needs of the service such as office supplies or tickets to resolve IT or maintenance issues.

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