Bereavement & Accident Claims Specialist

People's Partnership; Crawley; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

Living wage

Insurance cover

Healthcare

Parental leave

Development opportunities

Season ticket loans

Volunteering

Onsite gym

Social events

Job summary

People’s Partnership is a not-for-profit employer offering a flexible hybrid working approach and a role in our Customer Services team. You’ll support customers through life’s sensitive moments, handling death, ill health and accident claims with professionalism and empathy.

You’ll collaborate with colleagues and external partners to ensure regulatory compliance and continuous improvement, delivering excellent service for beneficiaries and members.

Qualifications

• Knowledge of Financial Services including Workplace Pensions and Master trusts.
• Understanding of bereavement and terminal illness terms and sensitive conversations.
• Strong organisational and time-management skills.
• Proficiency with common office systems and software.

Responsibilities

• Manage and assess death, ill health, and accident claims with professionalism and empathy.
• Gather information through active listening and ensure accurate claim assessments while maintaining service standards.
• Support colleagues by resolving queries and sharing knowledge due to varied claims.
• Build relationships with internal teams and external parties involved in the claims process.

Skills

Financial Services knowledge

Pensions regulatory awareness

Bereavement & terminal illness terms

Organisational & time management

Office systems proficiency

Job description

People’s Partnership is a not-for-profit employer offering a flexible hybrid working approach and a role in our Customer Services team. You’ll support customers through life’s sensitive moments, handling death, ill health and accident claims with professionalism and empathy.

You’ll collaborate with colleagues and external partners to ensure regulatory compliance and continuous improvement, delivering excellent service for beneficiaries and members.