Senior Bereavement & Accident Claims Specialist

People's Partnership; Crawley; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension contributions

Living wage

Income protection

Healthcare

Parental leave

Learning & development

Travel loans

Onsite gym

Ride-to-Work

Volunteering days

Job summary

People’s Partnership in the United Kingdom is seeking a Bereavement and Accident Specialist. You will own the full journey of escalations to Governance Panel and Trustees, providing high‑quality, timely decisions and turning insights into improvements across teams.

You will collaborate across claims, governance and Ombudsman processes, coach others, and ensure robust evidence and clear narratives. The role offers hybrid working and a strong commitment to not-for-profit objectives.

Qualifications

• Strong technical knowledge of bereavement and accident claims.
• Experience in preparing escalation/decision documents for senior audiences.
• Skilled in evidence evaluation and risk judgement.
• Strong coaching and feedback capability.
• Strong written communication and narrative building capability.

Responsibilities

• Provide advice to Claims Assessors to aid progression and completion of complex bereavement and accident claims, and assess if further escalation is required, through the Observation, Governance Panel and Trustee Referral processes.
• Prepare, coordinate and quality check all Governance Panel and Trustee papers to required standards.
• Strengthen triage processes to ensure cases submitted to Governance Panel are complete, logical and well evidenced.
• Track and feed back trends from Governance Panel, Trustee, Complaints, IDRP and Ombudsman decisions
• Hold fortnightly reviews with the Head of Claims and Customer Solutions Director to review progress of all live cases that have been through Governance Panel or Trustee escalation processes.

Skills

Bereavement claims

Accident claims

Escalation docs

Risk judgement

Coaching

Written comms

Job description

People’s Partnership in the United Kingdom is seeking a Bereavement and Accident Specialist. You will own the full journey of escalations to Governance Panel and Trustees, providing high‑quality, timely decisions and turning insights into improvements across teams.

You will collaborate across claims, governance and Ombudsman processes, coach others, and ensure robust evidence and clear narratives. The role offers hybrid working and a strong commitment to not-for-profit objectives.