Appeals and Quality Manager

Central Bedfordshire Council; Shefford; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Central Bedfordshire Council is seeking an Appeals and Quality Manager to oversee the quality of decisions by the Council Tax Billing and Benefits teams and to lead on appeals. You will report to the Subsidy and Overpayments Manager and ensure high-quality decisions with excellent customer outcomes.

The role involves dealing with appeals against Council Tax liability, Local Council Tax Reduction, Housing Benefit, and Discretionary Payments; presenting to independent Tribunals; and supervising

Qualifications

• Experience in appeals and decision quality in local government.
• Ability to present cases to independent tribunals.
• Strong knowledge of Council Tax and housing benefits processes.
• Line management or supervisory experience preferred.

Responsibilities

• Deal with formal appeals against decisions on Council Tax liability, Local Council Tax Reduction, Housing Benefit and Discretionary Payments.
• Review decisions and prepare submissions to an independent Tribunal.
• Present appeals to independent Tribunals being Valuation Tribunal or Tribunal Services.
• Manage the checking regime for the quality of administration of decisions relating to Council Tax liability, Local Council Tax Reduction (Support), Housing Benefit and Discretionary Payments.

Skills

Appeals handling

Quality assurance

Leadership

Tribunal submissions

Job description

We are seeking an Appeals and Quality Manager to support both the quality of decisions made by our Council Tax Billing and Benefits Team, and to lead on dealing with appeals. About the Role Reporting to the Subsidy and Overpayments Manager, you will deal with appeals and manage the checking regime, ensuring the delivery of high-quality decisions and excellent customer outcomes.,

• Deal with formal appeals against decisions on Council Tax liability, Local Council Tax Reduction (Support), Housing Benefit and Discretionary Payments: Review decisions and prepare submissions to an independent Tribunal.
• Present appeals to independent Tribunals being Valuation Tribunal or Tribunal Services.
• Manage the checking regime for the quality of administration of decisions relating to Council Tax liability, Local Council Tax Reduction (Support), Housing Benefit and Discretionary Payments.
• Manage the Appeals and Quality Officer.
• Supporting the leadership of the Council's Council Tax, Housing Benefit, Local Council Tax Reduction (Support) and discretionary awards services.
• Providing expert advice to staff., Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.

You will be expected to demonstrate how you meet the key accountabilities and competencies in this . Our are to be read in conjunction with our Recruitment Pack. Safeguarding: Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records. Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. All new starters will join us on a four-month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well-supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire. Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered. Free information, advice and guidance into work or learning provides free, impartial, information advice and guidance to those aged 16+ looking to get into work, learning or exploring a change of career.