Quality Assurance Officer

Hillingdon Council; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Hours

36-Hour Week

Holiday Entitlement

Local Government Pension Scheme

Travel Support

Perkbox Benefits

Job summary

The London Borough of Hillingdon is seeking an experienced Quality Assurance Officer to join the Quality Assurance Team within Adult and Children's Social Care. You will implement the council’s Quality Assurance Framework for all Care Provider Services, including Supported Accommodation, and work with internal and external partners to monitor, evaluate, and improve care quality.

You will identify risks using data, promote continuous improvement, and ensure services are well led and

Qualifications

• Experience in quality assurance, auditing, or service improvement in health or social care.
• Knowledge of CQC and Ofsted standards, safeguarding and governance processes.
• Excellent analytical, report-writing and communication skills.
• Ability to build positive relationships while providing constructive challenge.

Responsibilities

• Monitor and evaluate quality of care across provider services.
• Use performance data to identify risks and drive improvement.
• Promote person-centred, outcome-focused care and strong leadership across services.

Skills

Quality assurance

Auditing

CQC & Ofsted knowledge

Analytical skills

Communication skills

Job description

About the role

We are seeking an experienced and motivated person to join our Quality Assurance Team within Adult and Children's Social Care. This is an exciting opportunity for someone who is passionate about improving the quality of care and support services and ensuring residents of the London Borough of Hillingdon receive safe, effective and high-quality care. As a Quality Assurance Officer you will be expected to implement the London Borough of Hillingdon's Quality Assurance Framework for all Care Provider Services in the Borough including Supported Accommodation.

Your role would be to monitor and evaluate the quality of care service provision promoting ways of working that are: Person centred /outcome focussed; inclusive; and ensure that the care provisions are well led. You will be expected to work closely with internal and external partners, you will use performance and quality information to identify risks, drive improvement.

About You

We are looking for someone who can demonstrate:

• Experience of quality assurance, auditing, inspection or service improvement within health or social care.
• Knowledge of CQC and Ofsted standards, safeguarding, governance and quality monitoring processes.
• Excellent analytical, report-writing and communication skills.
• The ability to build positive relationships while providing appropriate challenge and support.
• A commitment to continuous improvement and achieving positive outcomes for residents.
• Strong interpersonal skills.

Why Join Us?

This role offers the opportunity to influence quality across a diverse provider market, support innovation and best practice, and play a key role in ensuring the delivery of high-quality services across Adult Social Care.

Applicants should review the full Job Description and Person Specification, and demonstrate within their application how they meet the essential and desirable criteria.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement - increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work - Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits - Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support - Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership - The Council recognises UNISON, Unite, AEP and GMB and supports employees' freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Basic/ Standard/ Enhanced DBS Check
• Qualifications Check
• Professional Registration Check
• 2/ 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.