Benefits Performance & Quality Lead

Charnwood Borough Council; Barrow upon Soar; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Agile working

35.5–40.5 days annual leave

Disability Confident Employer

Armed Forces Covenant Gold Award

Job summary

Charnwood Borough Council is seeking a diligent benefits post-holder to design quality checks and performance monitoring frameworks, and to assist with policies, procedures, training, and testing. You will liaise with the Assessment Team, applying current Housing Benefit and Council Tax Support knowledge to a busy, collaborative environment.

The role emphasizes attention to detail, strong IT skills, and a proactive, self-motivated approach in a fast-paced team setting across Barrow upon Soar and

Qualifications

• Current Housing Benefit and Council Tax Support experience.
• Knowledge of benefits legislation.
• Self-motivated and well organised.
• Excellent IT skills and strong attention to detail.

Responsibilities

• Design and implement quality checking and performance monitoring frameworks.
• Assist with development and implementation of policies and procedures.
• Train staff and support system testing.
• Act as contact for queries from the Assessment Team.

Skills

IT skills

Analytical skills

Attention to detail

Questioning skills

Self-motivation

Job description

Charnwood Borough Council is seeking a diligent benefits post-holder to design quality checks and performance monitoring frameworks, and to assist with policies, procedures, training, and testing. You will liaise with the Assessment Team, applying current Housing Benefit and Council Tax Support knowledge to a busy, collaborative environment.

The role emphasizes attention to detail, strong IT skills, and a proactive, self-motivated approach in a fast-paced team setting across Barrow upon Soar and