Benefits Performance and Quality Officer M616

Charnwood Borough Council; Barrow upon Soar; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Agile working

35.5–40.5 days annual leave

Disability Confident Employer

Armed Forces Covenant Gold Award

Job summary

Charnwood Borough Council is seeking a diligent benefits post-holder to design quality checks and performance monitoring frameworks, and to assist with policies, procedures, training, and testing. You will liaise with the Assessment Team, applying current Housing Benefit and Council Tax Support knowledge to a busy, collaborative environment.

The role emphasizes attention to detail, strong IT skills, and a proactive, self-motivated approach in a fast-paced team setting across Barrow upon Soar and

Qualifications

• Current Housing Benefit and Council Tax Support experience.
• Knowledge of benefits legislation.
• Self-motivated and well organised.
• Excellent IT skills and strong attention to detail.

Responsibilities

• Design and implement quality checking and performance monitoring frameworks.
• Assist with development and implementation of policies and procedures.
• Train staff and support system testing.
• Act as contact for queries from the Assessment Team.

Skills

IT skills

Analytical skills

Attention to detail

Questioning skills

Self-motivation

Job description

Working with the benefits manager and team leaders, this post-holder will be responsible for designing and implementing quality checking and performance monitoring frameworks. They will also assist with the development and implementation of policies and procedures, the training of staff, system testing, and will act as a point of contact for queries from the Assessment Team. The Person We are looking for a candidate who has current Housing Benefit and Council Tax Support experience, who is self-motivated, organised, and has excellent IT skills. The successful candidate will need to be focussed, show attention to detail, have knowledge of benefits legislation, have good questioning and analytical skills, and be comfortable working in a collaborative, fast-paced team environment.

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
  We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group. The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

About the Council: Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together. About Charnwood We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world. Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation. Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal. There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.

No Agencies please.