Benefits Analyst - Client-Focused & Data-Driven

Lockton Companies; Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Lockton Companies in Manchester is seeking an experienced Benefit Analyst to join our SME team. The role focuses on supporting client onboarding, benefits reviews and policy administration, while working with consultants to exceed client expectations.

You will develop relationships with clients and insurers, handle member queries, and assist with renewals, reporting and data analysis in a professional, accurate environment.

Qualifications

• Experience in insurance or intermediary environments, preferably with healthcare or group risk.
• Strong customer service skills and the ability to build relationships with clients and insurers.
• Proficient IT skills; heavy emphasis on Excel and PowerPoint.
• Excellent communication skills, written and verbal, with clients and colleagues.
• Meticulous attention to detail and high accuracy in outputs.

Responsibilities

• Communicate effectively with clients and internal teams to ensure consistency across the workstream.
• Build ongoing relationships with clients, insurers and colleagues.
• Support consultants in delivering high-quality service to clients per SLAs.
• Keep Lockton databases up to date with client/policy changes and ensure compliance.
• Assist with process and system change implementations.
• Obtain policy information from insurers to support scheme renewals.
• Prepare client reports, data sets, benchmarking and presentations.

Skills

Customer service

Excel

PowerPoint

Time management

Attention to detail

Organisational skills

Communication skills

Analytical thinking

Job description

Lockton Companies in Manchester is seeking an experienced Benefit Analyst to join our SME team. The role focuses on supporting client onboarding, benefits reviews and policy administration, while working with consultants to exceed client expectations.

You will develop relationships with clients and insurers, handle member queries, and assist with renewals, reporting and data analysis in a professional, accurate environment.