Benefits Access Advisor

Maggie's Centres; Glasgow; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Holiday entitlement

Pension and financial advice

Travel and cycle loans

Eye test expenses

Maternity pay

Buddy system

Learning and development opportunities

Kitchen facilities with tea, coffee

Job summary

Maggie’s Centres in Glasgow is seeking a Benefits Advisor to help people access benefits and other financial support through Maggie's programme. You may work on a drop-in basis or booked appointments and liaise with statutory and voluntary bodies to coordinate care.

The role requires a degree or equivalent experience and at least two years’ welfare benefits experience. You will maintain records, build relationships with centre visitors, and support audits while sometimes requiring travel and

Qualifications

• Degree in a relevant field or equivalent experience.
• At least 2 years' experience in welfare benefits and money advice.
• Ability to understand health-related concerns within a wider life context.
• A warm, empathetic manner with excellent communication and listening skills.
• Able to write clear and concise reports.

Responsibilities

• Provide comprehensive advice on benefits using various mechanisms.
• Assist in completing benefits claims, maximising income.
• Promote and develop benefits advice as a component of Maggie's programme including participation in teaching and training programmes.
• Recording and maintaining up to date records and reporting of activity data in relation to own activity as required by Maggie's policies and procedures.
• Maintain up to date knowledge of relevant external agencies, signposting where appropriate and being able to develop beneficial working relationships.
• Responsible for recording data in relation to their own work in accordance with Maggie's policies and procedures, and will contribute to Maggie's programme of annual audit, centre review and triennial review.
• Follow up claims for disability benefits and any further benefits triggered by an award.
• Negotiate with statutory bodies, ensuring that people are supported through this process.
• Ensure that centre visitors feel welcome and valued as individuals, and that they feel their concerns have been heard and understood; creating the conditions for ongoing relationships with other members of the team facilitating exploration of what Maggie's programme may have to offer.
• Contribute to raising awareness of and enabling access to Maggie's Centres.
• Contribute to centre specific or other specific audits as required.
• Support Maggies Centre Head in ensuring that Maggie's environment is maintained as a welcoming atmosphere.
• Participate in staff support sessions, meetings with the Centre Head and supervision meetings, and staff training as required.
• Maintenance of statistical information and accurate case records.
• Administration and follow up to benefits advice and the submission of claims.
• Assist Maggie's Centre Head with centre administration as required.
• Occasional overnight stays and some travel will be required along with some evening and unsociable hours working

Skills

Communication skills

Report writing

Education

Degree or equivalent experience

Job description

Maggie’s Centres in Glasgow is seeking a Benefits Advisor to help people access benefits and other financial support through Maggie's programme. You may work on a drop-in basis or booked appointments and liaise with statutory and voluntary bodies to coordinate care.

The role requires a degree or equivalent experience and at least two years’ welfare benefits experience. You will maintain records, build relationships with centre visitors, and support audits while sometimes requiring travel and