Bench General Manager: Lead Growth & High-Impact Teams

Chopstix Group; Bristol; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

50% Employee discount

Hybrid work model

Company Pension Plan

Medicash

Cycle to Work Scheme

Wellbeing Support

Wages in Advance

Job summary

Chopstix Group is seeking a General Manager to lead a restaurant team with a hands-on, frontline leadership style. You will drive performance, coach staff, and balance speed with outstanding customer service across busy shifts.

You will manage labour, food costs, and guest experience while delivering strong results. Join a dynamic QSR family focused on growth, inclusivity, and operational excellence.

Qualifications

• Proven experience leading high-performing teams in hospitality or QSR.
• Hands-on leadership style with ability to set standards.
• Strong commercial awareness to drive sales and profitability.
• Experience managing labour, food costs and controllable expenses.
• Passion for delivering exceptional customer experiences.
• Experience building positive, inclusive team cultures.
• Strong problem solving and decision making in fast-paced environments.
• Excellent communication across all levels of the business.

Responsibilities

• Lead and develop high-performing teams across shifts to deliver excellent service.
• Drive sales, profitability, and productivity through oversight of operations and guests.
• Monitor key metrics like labour, food costs, and guest satisfaction to improve results.
• Coach, mentor and succession plan to grow internal talent.
• Ensure high standards of food quality, cleanliness, safety, and operations.
• Deliver bold and engaging guest experiences while maintaining brand integrity across locations.

Skills

Leadership

Team development

Hospitality/QSR

Commercial acumen

Communication

Job description

Chopstix Group is seeking a General Manager to lead a restaurant team with a hands-on, frontline leadership style. You will drive performance, coach staff, and balance speed with outstanding customer service across busy shifts.

You will manage labour, food costs, and guest experience while delivering strong results. Join a dynamic QSR family focused on growth, inclusivity, and operational excellence.