Bell & Door Assistant

The Standard Hotel; Greater London; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Meals on duty

Uniform provided

Holiday allowance

Pension

Medical support

Employee wellbeing

Headspace access

Travel discounts

F&B discounts

Referral bonus

Season ticket loan

Job summary

The Standard, London is hiring a Bell & Door Assistant to welcome guests and ensure a smooth arrival experience. You’ll assist with luggage, offer local recommendations and act as a trusted contact to deliver seamless service.

As a key member of a luxury hospitality team, you’ll bring personality, energy and discretion to every interaction and thrive in a fast-paced, high-volume environment in central London.

Qualifications

• Previous experience in hospitality or guest services.
• Excellent communication and a professional manner.
• Good knowledge of London and local recommendations is a plus.

Responsibilities

• Greet guests and assist with arrivals and luggage.
• Escort guests to rooms and provide recommendations.
• Handle special requests and coordinate deliveries with poise.
• Maintain a welcoming, proactive service attitude throughout shifts.

Skills

Hospitality

Guest service

Concierge

Front desk

Customer-facing

Job description

Bell & Door Assistant London £13.64 per hour + Accommodation Service Charge & Benefits Full Time Shift work

About Us

London sets the perfect stage for The Standard’s first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital’s most dynamic lifestyle hotels.

Set in King’s Cross within the hotel’s iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from cosy rooms to terraced suites overlooking St Pancras, alongside a constant programme of cultural happenings, the hotel has become both a neighbourhood fixture and an international destination.

Our restaurants, bars and rooftop terraces are legendary. From Isla’s Garden setting to Double Standard’s vibrant energy, Decimo’s skyline dining and Sweeties’ late-night scene, our venues create a high-volume, multi-outlet operation that runs from early morning through to late night. Together, these spaces position The Standard, London as one of the city’s most exciting destinations for events, celebrations and brand experiences.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Job Title who will embody our "Anything but Standard" ethos. As part of Hyatt, we're committed to creating an environment where our people feel they belong, can grow, thrive and do their best work.

Your role

First impressions matter. As a Bell & Door Assistant at The Standard, London, you'll be one of the first faces our guests see and one of the last they remember. From welcoming guests on arrival and assisting with luggage, to sharing insider recommendations and anticipating the little things that make a stay memorable, you'll help set the tone for the entire guest experience.

Our Bell & Door Assistant role is about much more than opening doors. You'll be a local expert, problem solver and trusted point of contact, building genuine connections with guests while ensuring arrivals, departures and everything in between run seamlessly. Whether you're escorting a guest to their room, handling a special request, coordinating deliveries or providing recommendations for the best spots in the city,ourBell & Door Assistants do it with personality, confidence and care.

We're looking for someone who thrives on human connection and understands that luxury hospitality is all about the details. Curious, engaging and naturally service-driven, you'll take pride in creating memorable moments while helping deliver an experience that is anything but Standard.

Do You Have What It Takes to be aBell & Door Assistant?

While we take our guest experience seriously, we don't take ourselves too seriously. We're looking for people with personality, energy and a genuine passion for hospitality.

• Previous experience in hospitality, guest services, concierge, front office or a customer-facing role is preferred.
• A warm, engaging personality with a natural ability to build rapport with guests.
• Excellent communication skills and a confident, professional manner.
• A passion for delivering memorable experiences and anticipating guest needs.
• Good knowledge of London or a genuine enthusiasm for discovering and sharing local recommendations.
• A proactive and hands-on approach, with a willingness to go above and beyond for guests and colleagues.
• Able to remain calm, composed and positive in a fast-paced environment.
• Professional, trustworthy and discreet when handling guest requests and information.
• Flexible to work a variety of shifts, including weekends and public holidays.

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Bell & Door Assistant,we would love to hear from you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• Meals on duty
• Uniform provided
• World class development programmes and opportunities to develop your career internationally with Hyatt
• 28 Days Holiday rising to 33 days with service
• Pension Scheme
• Life Assurance (2x Annual Salary)
• Medical Assistance (including online GP and Physiotherapy Services)
• Employee Assistance Programme with Wellbeing Support services
• Membership to Headspace Meditation app
• Hospitality Rewards benefit platform
• Worldwide Travel Discounts, including colleague + family rates across Standard and Hyatt properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000 gross
• Tuition Aid Scheme
• Season Ticket Loan & Bike 2 Work Scheme
• Regular Social Events and Activities