Behavioral Health Case Management Supervisor

Horizon Health Services; Pine Avenue; On-site; GBP 47,000 - 49,000; Full time

Benefits offered by this job

Sign-on bonus up to $1,500

401(k) and profit-sharing programs

Tuition discount with Capella

Paid time off and holidays

Job summary

Horizon Health Services seeks a Case Manager Supervisor to lead TCM and PRS teams in a dynamic behavioral health setting. You will coach staff, oversee referrals, ensure compliance with Medicaid and state standards, and drive quality assurance through documentation reviews.

Split between two NY locations (Lockport and Niagara Falls), the role requires strong leadership and collaboration with internal and community partners to sustain effective care delivery and program outcomes.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Rehabilitation Counseling, or related field is required.
• 2 years of experience in behavioral health and vocational work is required.
• 2 years of supervisory or leadership experience is required.
• Knowledge of behavioral health, recovery-oriented care, and trauma-informed practices.
• Understanding of Medicaid-funded services and community support systems.

Responsibilities

• Supervise and support TCM and PRS staff through regular coaching, training, and performance management.
• Manage referral management and oversight.
• Ensure compliance with CCBHC, OMH, OASAS, Medicaid, and agency standards.
• Review documentation and conduct quality assurance activities.
• Assist staff with complex cases, care coordination, and engagement barriers.
• Collaborate with internal teams and community partners to ensure continuity of care and successful service outcomes.
• Participate in program development, quality improvement initiatives, and regulatory audits.
• Prepare reports and maintain program performance data.
• Service delivery to patients as needed.

Skills

Leadership

Communication

Problem-solving

Organizational skills

EHR proficiency

Microsoft Office

Education

Bachelor's degree in Social Work or related field

Job description

Horizon Health Services seeks a Case Manager Supervisor to lead TCM and PRS teams in a dynamic behavioral health setting. You will coach staff, oversee referrals, ensure compliance with Medicaid and state standards, and drive quality assurance through documentation reviews.

Split between two NY locations (Lockport and Niagara Falls), the role requires strong leadership and collaboration with internal and community partners to sustain effective care delivery and program outcomes.