Beauty & Skincare Advisor — Customer Experience

Neal's Yard Remedies; West of England; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous employee discount

Company pension

Group Life Assurance

Long service benefits

Paid community days

25 days annual leave plus Bank Hols (F

Employee Assistance Programme

Job summary

Neal's Yard Remedies in Bristol is seeking a Customer Advisor to join our friendly, collaborative team. You’ll help connect customers with skincare, wellness, and therapies, delivering high-quality service and sharing product stories to bring our beautiful range to life.

You will demonstrate products, including mini-facials and arm massages, and support the Store Manager to maximise sales while building lasting customer relationships. A positive, proactive attitude is essential.

Qualifications

• Excellent customer service skills and the ability to build relationships with shoppers.
• Confident in communicating beauty and wellness guidance in a busy store environment.
• Willingness to learn about Neal's Yard Remedies products and therapies.

Responsibilities

• Support the Store Manager to maximise sales opportunities and deliver high-touch service.
• Demonstrate products and therapies, including mini-facials and arm massages.
• Build lasting relationships with customers and adapt to changing priorities on rota days.
• Be a friendly, approachable team member who shares product knowledge to guide purchases.

Skills

Customer service

Relationship building

Team player

Positive can-do attitude

Beauty/skincare enthusiasm

Excellent communication

Job description

Neal's Yard Remedies in Bristol is seeking a Customer Advisor to join our friendly, collaborative team. You’ll help connect customers with skincare, wellness, and therapies, delivering high-quality service and sharing product stories to bring our beautiful range to life.

You will demonstrate products, including mini-facials and arm massages, and support the Store Manager to maximise sales while building lasting customer relationships. A positive, proactive attitude is essential.