Beauty Retail Supervisor: Lead, Coach & Drive Results

Kiko Milano; England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Staff discount on products

Product allocation to staff

5% employer pension contribution

Employee wellbeing programme

Job summary

KIKO MILANO is seeking a Supervisor to act as a brand ambassador, people leader and commercial driver on the shop floor in the United Kingdom. You will partner with the Store Manager to deliver exceptional customer experiences, hit sales targets and lead a high-performing, engaged team.

In this hands-on leadership role you translate the brand vision into daily store excellence, coach the team, drive KPIs, and take ownership in the Store Manager’s absence.

Qualifications

• Supervisory or senior sales experience in fast-paced retail (beauty, fashion, or lifestyle would be ideal).
• Confident people leader with coaching mindset.
• Strong commercial awareness and ability to work with KPIs and performance data.
• Passion for beauty, make-up, and delivering outstanding customer experiences.

Responsibilities

• Lead by example on the shop floor, setting the standard for customer experience and brand representation.
• Coach, motivate, and inspire the team to consistently achieve individual and store performance goals.
• Develop team capability through on-the-job coaching in product knowledge, makeup techniques, and selling skills.
• Support onboarding, training, and continuous development of new and existing team members.
• Foster a positive, inclusive, high-performance culture aligned with KIKO values.
• Act as a trusted leader and point of escalation in the Store Manager’s absence.
• Monitor and improve customer experience, drive conversion and repeat business.
• Ensure store KPIs are met and partner with the Store Manager on action plans.

Skills

People leadership

KPIs & performance data

Customer experience

Retail operations

Weekend availability

Job description

KIKO MILANO is seeking a Supervisor to act as a brand ambassador, people leader and commercial driver on the shop floor in the United Kingdom. You will partner with the Store Manager to deliver exceptional customer experiences, hit sales targets and lead a high-performing, engaged team.

In this hands-on leadership role you translate the brand vision into daily store excellence, coach the team, drive KPIs, and take ownership in the Store Manager’s absence.