Supervisor

KIKO MILANO; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday incl. Bank Holidays

Staff discount on products

Product allocation for employees

5% employer pension contribution

YuLife Employee Assistance Programme

Monthly bonus scheme

Ongoing training and development

Maternity and paternity bonus

Employee referral scheme

Job summary

KIKO MILANO is seeking a Supervisory leader in London to drive exceptional customer experiences and store performance. You will partner with the Store Manager to coach the team, meet sales targets, and maintain brand standards on the shop floor.

In this hands-on role, you will translate the brand vision into daily practice, lead by example, and ensure a high‑performing, engaged team across peak trading hours, including weekends.

Qualifications

• Experience in a supervisory or senior sales role within fast-paced retail (beauty preferred).
• Confident people leader with a coaching mindset.
• Strong commercial awareness with the ability to work with KPIs and performance data.
• Passion for beauty, make-up, and delivering outstanding customer experiences.
• Flexible to work peak hours, including weekends.

Responsibilities

• Lead by example on the shop floor, delivering exceptional customer experiences.
• Coach and develop the team to achieve individual and store targets.
• Drive store KPIs: sales, conversion, ATV, UPT and stock management.
• Ensure compliance with policies, processes, and brand standards.
• Collaborate with Store Manager to implement action plans and optimize performance.

Skills

People leadership

Coaching mindset

KPIs & data

Beauty retail

Job description

Job Description

As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team.

You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands‑on leadership role for someone passionate about beauty, retail performance, and developing others.

Key Responsibilities

People Leadership & Team Development

• Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
• Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
• Develop team capability through on-the-job coaching in:
• Product knowledge
• Make-up application techniques
• Customer engagement and selling skills
• Support onboarding, training, and continuous development of new and existing team members
• Foster a positive, inclusive, and high-performance culture aligned with KIKO values
• Act as a trusted leader and point of escalation in the Store Manager’s absence

Customer Experience Excellence

• Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience
• Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
• Monitor and respond to customer feedback, resolving issues swiftly and professionally
• Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards

Commercial & Business Performance

• Support the delivery of store KPIs, including:
• Sales and revenue growth
• Conversion rate
• ATV & UPT
• Stock loss and operational efficiency
• Analyse performance data and KPIs to identify trends, risks, and opportunities
• Partner with the Store Manager to create and execute action plans that drive performance
• Prioritise initiatives that deliver the greatest commercial and customer impact

Operational Excellence & Compliance

• Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
• Execute the promotional and commercial calendar with precision and pace
• Maintain high standards across:
• Cash handling
• Stock management
• Health & safety
• Loss prevention
• Proactively identify operational issues and resolve them in partnership with the Store Manager
• Complete all required training, BeKIKO modules, and development programmes on time

What We’re Looking For

• Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion, or lifestyle preferred)
• A confident people leader with a coaching mindset
• Strong commercial awareness and the ability to work with KPIs and performance data
• Passion for beauty, make‑up, and delivering outstanding customer experiences
• A proactive, resilient, and solutions‑focused approach
• Flexibility to work across peak trading hours, including weekends

Why Join KIKO Milano?

• Be part of a global, fast‑growing beauty brand
• Clear progression pathways into Assistant Store Manager and Store Manager roles
• Continuous learning and development through structured training and coaching
• A dynamic, inclusive, and high‑energy retail environment
• The opportunity to make a real impact — on people, performance, and brand experience

What’s in it for you?

• 28 days’ holiday including Bank Holidays
• Enjoy a 50% staff discount on KIKO MILANO products
• Free allocation of KIKO MILANO products as part of your employee benefits
• 5% employer pension contribution
• Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
• Monthly bonus scheme to reward performance and results
• Ongoing training and career development within KIKO MILANO
• Maternity and paternity bonus
• Employee referral scheme with rewards for recommending great talent