Beauty Experience Advisor — Client Care & Ops

LVMH Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

SEPHORA University

Shoes and meal allowances

Competitive pay with annual reviews

Performance-based commission

Employee discount

Birthday off

Job summary

SEPHORA UK is hiring a Beauty Advisor in West London to deliver exceptional client experiences through personalised beauty guidance and service, supporting daily store operations. You’ll stay current with trends, upsell Sephora services, manage stock, and participate in team training to drive store success.

The role requires passion for makeup, skincare and fragrance, with strong customer service skills and the ability to multitask in a fast-paced retail environment.

Qualifications

• Experience in retail, customer service or store operations.
• Strong passion for makeup, skincare and fragrance; product knowledge helpful.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organisational skills with high attention to detail.
• Ability to lift/carry boxes, stand for extended periods.
• Proven track record of delivering exceptional service and personalised recommendations.
• Target-driven mindset with a desire to exceed expectations.
• Ability to multitask in a dynamic, fast-paced environment.
• Flexibility to work evenings, weekends and holidays as required.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment.
• Provide expert, accurate product guidance across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well-organised cash area.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and remove expired or damaged items.
• Support visual merchandising updates and promotional displays.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training.
• Assist with new store opening activities such as unboxing, organising and preparing stock.

Skills

Retail experience

Customer service

Stock management

Makeup knowledge

Interpersonal skills

Organisational skills

Physical tasks

Job description

SEPHORA UK is hiring a Beauty Advisor in West London to deliver exceptional client experiences through personalised beauty guidance and service, supporting daily store operations. You’ll stay current with trends, upsell Sephora services, manage stock, and participate in team training to drive store success.

The role requires passion for makeup, skincare and fragrance, with strong customer service skills and the ability to multitask in a fast-paced retail environment.