Makeup Supervisor: Lead Artistry & Customer Experience

SEPHORA; Sheffield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances

Competitive pay with annual reviews

Performance-based commission

Employee discount

Birthday day off

Perks & wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Supervisor Makeup to lead and inspire a high-performing Beauty Advisors team. You will coach artistry skills, deliver exceptional customer experiences and ensure seamless service across makeup consultations and activations.

You will drive sales and service excellence, stay ahead of trends, and collaborate with store leadership on campaigns and talent development in a fast-paced flagship environment.

Qualifications

• Experience in beauty or retail leadership.
• Proven expertise in makeup techniques and trends.
• Ability to coach, develop and performance-manage a team.

Responsibilities

• Lead, coach and inspire Beauty Advisors to deliver exceptional service and artistry.
• Provide ongoing training in makeup techniques, product knowledge, artistry services and selling skills.
• Stay up to date with makeup trends and product innovations to guide customers and the team.
• Drive service and sales via personalised consultations and upselling.
• Oversee appointment bookings and ensure strong team availability.
• Develop advanced expertise in skin consultations and ensure high-quality results across tones and needs.
• Lead Beauty Hub standards and ensure stock, consumables and service areas are maintained.
• Ensure operational excellence across stock management, replenishment, merchandising and presentation.
• Partner with store leadership to deliver campaigns and seasonal makeup moments.
• Conduct regular performance conversations and development plans with team members.
• Manage Employee Relations processes including attendance, performance, and follow-up actions.
• Assist with new store openings such as unboxing and stock prep.

Skills

Beauty leadership

Makeup artistry mentoring

Sales excellence

Staff development

Customer service excellence

In-store tech literacy

Tools

Booxi appointment system

CRM systems

Inventory platforms

Job description

SEPHORA UK is seeking a Supervisor Makeup to lead and inspire a high-performing Beauty Advisors team. You will coach artistry skills, deliver exceptional customer experiences and ensure seamless service across makeup consultations and activations.

You will drive sales and service excellence, stay ahead of trends, and collaborate with store leadership on campaigns and talent development in a fast-paced flagship environment.