Beauty Counter Specialist — Elevate Customer Experiences

Deciem Inc; Manchester; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discount on DECIEM products

Development Grants & LinkedIn Learning

Generous vacation & personal days

Paid parental leave (6 months)

Job summary

DECIEM, The Abnormal Beauty Company, seeks a flexible Counter Associate for Boots, Trafford Centre to deliver memorable experiences and skincare guidance for The Ordinary. You will join the extraOrdinary team dedicated to customer delight and luxury retail standards.

Greet customers, assess needs, and share product knowledge from brand training. Maintain counter cleanliness, support merchandising, and build strong client relations.

Qualifications

• Experience in Retail, Department Stores, and luxury industry is desirable.
• Ability to engage customers and apply products to the customer while providing consultations.
• Ability to multi-task, while providing professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
• Ensure standards for quality, customer service, and health and safety are met
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Manage customer feedback and queries
• Assist in maintaining counter standards of cleanliness and organization
• Be aware of and assist in maintaining DECIEM’s merchandising concepts
• Ensure tidiness standards are always respected and maintained
• Conduct product refunds and address customer issues in a positive manner
• Responsible for building meaningful relationships with department managers and clients. High standard communication.

Skills

Customer service

Communication

Product knowledge

Time management

Merchandising

Job description

DECIEM, The Abnormal Beauty Company, seeks a flexible Counter Associate for Boots, Trafford Centre to deliver memorable experiences and skincare guidance for The Ordinary. You will join the extraOrdinary team dedicated to customer delight and luxury retail standards.

Greet customers, assess needs, and share product knowledge from brand training. Maintain counter cleanliness, support merchandising, and build strong client relations.