Beauty Counter Associate — Liverpool (Fixed-Term)

Deciem Inc; Liverpool; Hybrid; GBP 8,000 - 11,000; Part time

Job summary

DECIEM, The Abnormal Beauty Company, is seeking a flexible Counter Associate for the John Lewis store in Liverpool on a fixed-term contract. The role is a 15-hour-per-week position (3 days) starting mid-November, within the extraOrdinary team to deliver memorable customer experiences.

Previous retail or luxury experience is desirable. You will greet customers, recommend products, uphold standards, educate on brand lines, handle queries, and support merchandising on the counter.

Qualifications

• Comfortable engaging customers and providing consultations.
• Ability to multi-task while delivering professional customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing product knowledge.
• Ensure standards for quality, customer service, and health and safety are met.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues in a positive manner.
• Build meaningful relationships with department managers and clients; maintain high standards of communication.

Skills

Customer service

Multi-tasking

Brand awareness

Communication

Time management

Job description

DECIEM, The Abnormal Beauty Company, is seeking a flexible Counter Associate for the John Lewis store in Liverpool on a fixed-term contract. The role is a 15-hour-per-week position (3 days) starting mid-November, within the extraOrdinary team to deliver memorable customer experiences.

Previous retail or luxury experience is desirable. You will greet customers, recommend products, uphold standards, educate on brand lines, handle queries, and support merchandising on the counter.