Bay Café Supervisor — Guest-First Café Leader (Isle of Arran)

Auchrannie; Brodick; A distancia; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

Auchrannie is seeking an experienced Café Supervisor for its new Bay Café by Auchrannie on the Isle of Arran. You will manage day-to-day operations, lead a hospitality team and ensure guests receive a warm, high-quality service in a new café environment.

You will oversee service standards, collaborate with the kitchen, train staff and monitor health, safety and stock controls to maintain a smoothly run operation.

Formación

• Experience supervising a busy café/restaurant environment.
• Strong understanding of front-of-house operations and guest service.
• Experience training and developing hospitality team members.

Responsabilidades

• Oversee day-to-day café operations, including opening/closing and security.
• Lead the service team during peak periods to ensure a warm welcome.
• Maintain high service standards and calmly resolve customer issues.
• Coordinate with kitchen to ensure timing, quality and stock levels.
• Train staff, keep training records and address performance concerns.
• Manage daily staffing, stock, waste and operating costs.
• Ensure food safety, allergens, health and safety records and compliance.
• Oversee stock, deliveries, till procedures and end-of-day reconciliation.

Conocimientos

Supervisory experience

Front-of-house service

Staff training

Guest-focused service

Hospitality operations

Descripción del empleo

Auchrannie is seeking an experienced Café Supervisor for its new Bay Café by Auchrannie on the Isle of Arran. You will manage day-to-day operations, lead a hospitality team and ensure guests receive a warm, high-quality service in a new café environment.

You will oversee service standards, collaborate with the kitchen, train staff and monitor health, safety and stock controls to maintain a smoothly run operation.