Bay Cafe-Supervisor

Auchrannie; Brodick; A distancia; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

Auchrannie is seeking an experienced Café Supervisor for its new Bay Café by Auchrannie on the Isle of Arran. You will manage day-to-day operations, lead a hospitality team and ensure guests receive a warm, high-quality service in a new café environment.

You will oversee service standards, collaborate with the kitchen, train staff and monitor health, safety and stock controls to maintain a smoothly run operation.

Formación

• Experience supervising a busy café/restaurant environment.
• Strong understanding of front-of-house operations and guest service.
• Experience training and developing hospitality team members.

Responsabilidades

• Oversee day-to-day café operations, including opening/closing and security.
• Lead the service team during peak periods to ensure a warm welcome.
• Maintain high service standards and calmly resolve customer issues.
• Coordinate with kitchen to ensure timing, quality and stock levels.
• Train staff, keep training records and address performance concerns.
• Manage daily staffing, stock, waste and operating costs.
• Ensure food safety, allergens, health and safety records and compliance.
• Oversee stock, deliveries, till procedures and end-of-day reconciliation.

Conocimientos

Supervisory experience

Front-of-house service

Staff training

Guest-focused service

Hospitality operations

Descripción del empleo

About Auchrannie

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, alongside incredible leisure facilities and ASPA, Scotland's first island destination spa.

In November, we will be opening Bay Café by Auchrannie, an exciting new venture in the heart of Brodick. The café will offer fresh, tasty food, quality drinks and the friendly, welcoming service for which Auchrannie is known.

About the role

We are looking for an experienced, organised and guest-focused Café Supervisor to join the team at Bay Café by Auchrannie.

You will have responsibility for the day-to-day operation of the café in the absence of the manager, ensuring our customers receive a warm welcome, excellent service and a consistently high-quality experience. You will be a keyholder with responsibility for opening and closing the café, leading the team during service and maintaining all operational, safety and compliance standards.

As this is a new venture, you will also play an important role in establishing the café's culture, service standards and ways of working.

In this role, you will:

• take responsibility for the day-to-day operation of the café, including keyholding, opening, closing and security procedures
• lead the team during service, allocate responsibilities and create a warm, welcoming environment for customers and colleagues
• maintain a visible presence in the café, ensure consistently high service standards and resolve customer complaints calmly and professionally
• work closely with the kitchen team to maintain effective communication, service times, food quality and product availability
• train and support team members, maintaining accurate training records and addressing performance concerns appropriately
• manage daily staffing and support stock, waste and other operating costs
• ensure all food safety, allergen, health and safety, cleaning and compliance records are completed accurately and required standards are maintained
• oversee stock control, deliveries, till procedures, cash handling and end-of-day reconciliation, reporting key operational information to the resort management team.

To be a good fit for this role, you will:

• have some previous supervisory experience within a busy café, restaurant, bistro or similar hospitality environment
• have a good understanding of both front-of-house service and general café operations
• be highly guest-focused and passionate about creating a warm and welcoming experience
• have experience leading, training and developing a hospitality team
• be organised, commercially aware and comfortable balancing service, staffing and administrative responsibilities
• remain calm, professional and solutions-focused when working under pressure
• have a good understanding of food safety, allergens, health and safety and workplace compliance requirements
• be reliable, flexible and confident taking responsibility for daily operational decisions.

Hours for this position may vary on a weekly basis and will be worked over five days out of seven. Shifts will be mainly during the daytime and will include weekends, although some evening shifts will also be required.