Bay Cafe-Supervisor

Auchrannie Resort; Scotland; On-site; GBP 20,000 - 26,000; Full time

Job summary

Auchrannie Resort on the Isle of Arran is seeking an experienced Café Supervisor for Bay Café by Auchrannie. You’ll oversee the café in the manager’s absence, ensure guests receive a warm welcome and consistently high service.

You’ll lead the team during service, work with the kitchen, manage stock and costs, and uphold food safety and compliance. Shifts include daytime, with weekends and some evenings.

Qualifications

• Previous supervisory experience in a busy café, restaurant, or similar.

Responsibilities

• Oversee day-to-day café operations, including opening/closing and security.
• Lead service, assign tasks and foster a welcoming environment.
• Maintain high service standards and resolve customer issues professionally.
• Coordinate with kitchen for communication, service timing, and product availability.
• Train and support team members, keep training records and address performance.
• Manage staffing, stock, waste and operating costs.
• Ensure food safety, allergens, health and safety, cleaning and compliance records.
• Oversee stock deliveries, till procedures, cash handling and end-of-day reporting.

Skills

Supervisory experience

Front-of-house

Team leadership

Hospitality operations

Job description

About Auchrannie

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, alongside incredible leisure facilities and ASPA, Scotland's first island destination spa.

In November, we will be opening Bay Café by Auchrannie, an exciting new venture in the heart of Brodick. The café will offer fresh, tasty food, quality drinks and the friendly, welcoming service for which Auchrannie is known.

About the role

We are looking for an experienced, organised and guest-focused Café Supervisor to join the team at Bay Café by Auchrannie.

You will have responsibility for the day-to-day operation of the café in the absence of the manager, ensuring our customers receive a warm welcome, excellent service and a consistently high-quality experience. You will be a keyholder with responsibility for opening and closing the café, leading the team during service and maintaining all operational, safety and compliance standards.

As this is a new venture, you will also play an important role in establishing the café's culture, service standards and ways of working.

In this role, you will:

• take responsibility for the day-to-day operation of the café, including keyholding, opening, closing and security procedures
• lead the team during service, allocate responsibilities and create a warm, welcoming environment for customers and colleagues
• maintain a visible presence in the café, ensure consistently high service standards and resolve customer complaints calmly and professionally
• work closely with the kitchen team to maintain effective communication, service times, food quality and product availability
• train and support team members, maintaining accurate training records and addressing performance concerns appropriately
• manage daily staffing and support stock, waste and other operating costs
• ensure all food safety, allergen, health and safety, cleaning and compliance records are completed accurately and required standards are maintained
• oversee stock control, deliveries, till procedures, cash handling and end-of-day reconciliation, reporting key operational information to the resort management team.

To be a good fit for this role, you will:

• have some previous supervisory experience within a busy café, restaurant, bistro or similar hospitality environment
• have a good understanding of both front-of-house service and general café operations
• be highly guest-focused and passionate about creating a warm and welcoming experience
• have experience leading, training and developing a hospitality team
• be organised, commercially aware and comfortable balancing service, staffing and administrative responsibilities
• remain calm, professional and solutions-focused when working under pressure
• have a good understanding of food safety, allergens, health and safety and workplace compliance requirements
• be reliable, flexible and confident taking responsibility for daily operational decisions.

Hours for this position may vary on a weekly basis and will be worked over five days out of seven. Shifts will be mainly during the daytime and will include weekends, although some evening shifts will also be required.