Bars Assistant

Manor Hotel Meriden; West Midlands; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free onsite parking

Free gym and golf club membership

Discounted food & beverage

Discounted stays within the group

Job summary

Manor Hotel Meriden in West Midlands is seeking a Bars Assistant to join our team. You will deliver exceptional hospitality, manage bar service, and ensure guests are attended to with warmth and efficiency.

Responsibilities include preparing the bar, serving drinks, handling cash, upselling menu items, maintaining glassware, and upholding licensing regulations. You will work closely with colleagues to keep standards high and ensure every guest leaves satisfied.

Qualifications

• Experience in a similar hospitality environment.
• Strong customer service mindset.
• Ability to upsell and maximize revenue.

Responsibilities

• Supply the highest level of guest care and service to guests, internal and external.
• Prepare bar area and dispensing equipment prior to service.
• Attain a high level of product knowledge and pricing.
• Prepare drinks orders for guests according to specified recipes and measures.
• Take orders, dispense drinks, serve at bar and tables where applicable, and handle cash transactions.
• Maintain glassware and cleanliness during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures and stock checks.
• Actively promote additional menu items to generate incremental revenue.
• Ensure no empty glasses or tables and minimal guest waiting time.
• Process payments and complete cashier reports.
• Comply with Alcohol Licensing regulations.

Skills

Guest service

Teamwork

Cash handling

Bar knowledge

Job description

We have an exciting opportunity for a Bars Assistant to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

As our Bars Assistant you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service by being highly attentive to detail and being capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

As our Bars Assistant you will:

• Supply the highest possible level of guest care and service to the guests, internal and external.
• Prepare bar area and dispensing equipment prior to service.
• Attain a high level of product knowledge and pricing.
• Prepare drinks orders for guests according to specified recipes in accordance with specified measuring systems.
• Take orders, dispense drinks, serve at bar and tables (where applicable) and handle cash transactions.
• Collect, wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Have a full understanding of bar food menu and beverage stock list.
• Actively promote additional menu items using upsell techniques to generate incremental revenue.
• Maintain a “No Empty Glasses and No Empty Tables” culture, ensuring every guest is served with minimal waiting time.
• Process all payment methods accordingly. Count takings at end of shift and complete designated cashier reports.
• Comply with all aspects of ‘Alcohol Licensing’ regulations.
• Carry out tasks as shown on the departmental cleaning rota as to the standards required.
• Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.