Barista Maestro

TN United Kingdom; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Barista Maestro to lead a dynamic team in delivering exceptional coffee experiences. This role offers the opportunity to inspire others while ensuring high standards in customer service and product quality. With a focus on teamwork and personal development, you will be at the forefront of creating memorable moments for customers. Enjoy a range of perks, including discounts and a retirement plan, while contributing to a company that values diversity and community support.

Benefits

Free handmade drinks on shift

50% discount on food and drinks

Retirement Plan with matching contributions

Life Insurance & Income Protection

Cycle to Work Scheme

Share Incentive Plan

Salary Sacrifice Pension Scheme

Discounted shoe purchase scheme

Savings on gym memberships

Feel Good discounts platform

Qualifications

• Experience in a team leadership role in a busy environment.
• Strong customer service skills and a passion for coffee.

Responsibilities

• Lead shifts and support colleagues in delivering excellent customer experiences.
• Maximise sales by leveraging team talents and training new Baristas.

Skills

Team Leadership

Customer Service

Reliability

Adaptability

Communication

Job description

Team Leader (Barista Maestro)

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (dependant store location).

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing, and other engaging activities. Every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering excellent customer experiences.
2. Maximising sales by leveraging people's talents and placing them in the right roles.
3. Training and accrediting new Baristas.
4. Familiarising yourself with new recipes and ranges, and sharing this exciting news with your team.
5. Driving high standards every time, whether through the quality of an espresso or monthly coffee excellence scores.

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro?

1. Reliability to open and close the store safely and on time.
2. Team leadership experience in a busy environment.
3. Desire to take on shared responsibility.
4. A love of transforming knowledge into innovative ideas to help your store succeed.
5. Willingness to learn and be bold, brave, and action-oriented.
6. A flexible approach and can-do attitude, as each day offers new challenges.

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• On shift, free handmade drinks plus 50% discount on food and bottled drinks.
• Costa Coffee Retirement Plan with matching contributions.
• Life Insurance & Income Protection Cover (if you join our pension scheme).
• Costa Discount App – 50% off food & drinks in Costa stores when not working.
• Cycle to Work Scheme for savings on bikes and accessories.
• Share Incentive Plan – opportunity to become a Coca-Cola shareholder.
• Salary Sacrifice Pension Scheme with up to 10% matched contributions.
• Shoes for Crews – discounted shoe purchase scheme.
• Significant savings on gym memberships & fitness accessories.
• Feel Good discounts platform and app for cashback and savings at various retailers.

Additionally, you’ll participate in fundraising for our Costa Foundation, supporting children in coffee-growing communities with access to education.

A bit about us

At the heart of Costa Coffee are our values: Passion, Warmth, Trust, and Courage. We’re the No. 1 coffee brand in the UK for 14 consecutive years. Join a genuine, passionate, and warm team that shares a love for coffee and a desire to deliver great experiences to customers and communities.

We promote diversity, support risk-taking, and encourage learning and growth. Everyone is valued and included. Be yourself at Costa.

Other details

• Job Function: Retail Operations - Team Leader
• Pay Type: Hourly
• Employment Indicator: Permanent
• Minimum Starting Rate: £12.33
• Job Start Date: 12 July 2024
• Location: Costa Winchester DT, Drive Thru, Winchester, Hampshire, UK