Barista - GSQ

Rosewood Hotel Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary room nights

Food & beverage discounts

Benefits app

Volunteer day

Parental leave (16 weeks)

Birthday day off

Development calendars

Life insurance

Sick pay

Job summary

The Chancery Rosewood in Mayfair seeks a skilled Barista to craft specialty coffees and beverages, engaging guests with knowledge and warmth. You will collaborate closely with floor and kitchen teams to ensure a seamless dining experience and personalise service that elevates each guest interaction.

We value hospitality, impeccable attention to detail, and a proactive, guest-centred approach. This on-site role offers the opportunity to contribute to a renowned luxury hotel brand within a vibrant

Qualifications

• Previous barista experience preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Prepare and serve a wide range of coffees, teas and non-alcoholic beverages with accuracy and artistry.
• Engage warmly with guests and offer personalised recommendations.
• Coordinate with floor and kitchen teams to ensure smooth service and timely orders.
• Maintain a clean, well-stocked coffee station and proper mise en place.
• Handle guest feedback professionally to ensure a positive outcome.

Skills

Customer service

Barista expertise

Communication

Tools

POS system

Job description

The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.As a Barista, you will be at the heart of our coffee experience — the face our guests remember, the presence that transforms a meal into a memory. This is more than serving food; it is about Relationship Hospitality: reading the room, anticipating needs, and delivering moments of genuine connection with every interaction. If you take pride in flawless execution, thrive in a dynamic environment, and are driven by the joy of making people feel truly looked after, we would love to hear from you.Key Responsibilities• Prepare and serve a wide range of specialty coffees, teas, and non-alcoholic beverages with precision, consistency, and artistry, ensuring every cup meets the highest standards expected by our guests.• Engage warmly and knowledgeably with guests, offering personalised recommendations and sharing coffee knowledge in a way that enhances their experience.• Collaborate closely with floor and kitchen teams to ensure a seamless flow of service, communicating clearly on orders, stock needs, and service timing.• Anticipate guest needs by recognising preferences, maintaining an organised and welcoming coffee station, and ensuring every interaction feels considered and personal.• Maintain impeccable standards of cleanliness, equipment care, and mise en place, ensuring the coffee station reflects the excellence of the beverages produced.• Handle guest feedback or concerns with professionalism and care, resolving issues promptly and ensuring a positive outcome every time.About You• Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.• Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.• Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.• Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.• Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.• Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.What we can offer you• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)• Discounts on Food & Beverage• Flexible benefits app and monthly allowance to spend on whatever you like• Give days - A paid volunteering day of leave annually• Up to 16 weeks paid parental leave• Birthday day off - A paid day of leave for your birthday• Developmental & social calendars• Life insurance• Enhanced sick pay policyDiversity & InclusionAt Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.About RosewoodRosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.