In Room Dining Waiter

Rosewood Hotel Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

12 complimentary room nights across RO

Discounts on Food & Beverage

Flexible benefits app and monthly</br>

Give days - volunteering day

Up to 16 weeks paid parental leave

Birthday day off

Developmental & social calendars

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood, a luxury hotel in Mayfair, seeks an In Room Dining Waiter to deliver exceptional room service with warmth and precision. You will personally ensure each order meets the highest standards of presentation and guest care, collaborating across the kitchen and hotel teams to exceed expectations.

With a focus on authentic guest connections, you will answer questions, accommodate preferences, and maintain detailed knowledge of menus and offerings to provide personalized

Qualifications

• Experience in luxury hotel in-room dining or front-of-house is preferred.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and deliver thoughtfully.

Responsibilities

• Deliver food and beverage orders promptly, professionally, and with meticulous presentation.
• Create meaningful guest interactions, accommodate preferences, and respond to requests warmly.
• Maintain knowledge of menus, allergens, ingredients, and hotel offerings for informed recommendations.
• Collaborate with kitchen, In Room Dining Coordinator, and hotel teams to ensure seamless orders.
• Take ownership of orders to ensure accuracy, quality, temperature, and presentation.

Skills

Guest service

Guest interaction

Menu knowledge

Attention to detail

Team collaboration

Personalized service

Adaptability

Integrity

Drive

Job description

The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.As an In Room Dining Waiter, you will bring exceptional dining experiences directly to our guests, transforming each room service delivery into a thoughtful and memorable moment. More than simply delivering food and beverages, you will embody Relationship Hospitality, building genuine connections through warm, intuitive service, attention to detail, and a passion for creating personalised experiences. If you thrive in a luxury environment, take pride in exceeding expectations, and enjoy making meaningful guest connections, we would love to hear from you.Key Responsibilities* Deliver food and beverage orders promptly, professionally, and with meticulous attention to presentation, ensuring every delivery meets the highest luxury hospitality standards.* Create meaningful guest interactions, confidently answering questions, accommodating preferences, and responding proactively to requests with genuine warmth and care.* Maintain detailed knowledge of menus, allergens, ingredients, and hotel offerings, enabling you to provide informed recommendations and enhance the guest experience.* Collaborate closely with the kitchen, In Room Dining Coordinator, and wider hotel teams to ensure orders are executed seamlessly and guest expectations are consistently exceeded.* Take ownership of every order by ensuring accuracy, quality, temperature, and presentation before delivery, while resolving guest concerns professionally and efficiently.About You* Connection — You build genuine rapport with guests from the very first interaction, making every phone call or request feel personal, warm, and attentive, while collaborating closely with colleagues to deliver a seamlessly coordinated experience.* Guest-Centricity — You have a passion for exceptional service and an eye for detail, understanding that in-room dining is an extension of the guest's sanctuary and that every order, no matter how small, deserves the highest standard of care and precision.* Influencing — You communicate with confidence and clarity, whether guiding a guest through the menu, making a tailored recommendation, or relaying a complex order to the kitchen — always adapting your style to suit the moment and your audience.* Integrity — You take full ownership of every order from placement to delivery, following established procedures consistently and ensuring guest information is handled with discretion, accuracy, and professionalism.* Drive — You bring energy and focus to every shift, multitasking effectively in a fast-paced environment, seeing every guest interaction through to a successful conclusion, and proactively seeking ways to refine and improve the service you deliver.* Adaptability — You remain calm and solution-focused when priorities shift or challenges arise, adjusting seamlessly to last-minute requests, changing guest needs, and the dynamic pace of a luxury hospitality environment.What we can offer you* 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)* Discounts on Food & Beverage* Flexible benefits app and monthly allowance to spend on whatever you like* Give days - A paid volunteering day of leave annually* Up to 16 weeks paid parental leave* Birthday day off - A paid day of leave for your birthday* Developmental & social calendars* Life insurance* Enhanced sick pay policyDiversity & InclusionAt Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.About RosewoodRosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.