Barbour – Supervisor

Livingston Designer Outlet; Livingston; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Life Insurance

25 days holiday increasing with service

Access to training and development activities

Job summary

Livingston Designer Outlet is seeking a Supervisor for a temporary role at the Barbour Livingston Store, covering a maternity leave. The Supervisor will assist with daily operations and manage staff performance while ensuring world-class customer service. The ideal candidate will lead by example and focus on store productivity and team development.

Responsibilities include running day-to-day store operations, motivating employees, and addressing any customer complaints. This role is ideal for someone with retail experience looking to make a positive impact in a busy environment.

Qualifications

• Experience in retail, preferably in a fast-paced, high turnover environment.
• Strong authority and leadership skills.
• Ability to handle customer disputes and complaints.

Responsibilities

• Assist in running the store daily.
• Manage performance and employee issues.
• Motivate employees to perform well.
• Keep strong communication with management.

Skills

Retail experience

Leadership

Conflict resolution

Teamwork

Attention to detail

Job description

We are currently recruiting for a Supervisor to join our Barbour Livingston Store, on a 12-hour temporary contact, covering a maternity leave. As Store Supervisor, you will assist the Store Deputy and Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act as advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities

• Assist with running the store on a daily basis, in support of Store and Deputy Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

Skills and Experience

• Experience of retail, preferably in a fast-paced, high turnover environment.
• Strong minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as complaints, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.

Additional Information

• This is a temporary role, covering a maternity leave.
• Life Insurance
• 25 days holiday as standard increasing with length of service plus bank holidays (prorata’d to contracted hours)
• Access to training and development activities to support your career development